Withings not syncing with Fitbit

[KateFitbit]

Update 5/3/2019: The connection should now be working for everyone. Please reconnect your scale again. Thanks again for for your patience.  

---

Update 4/29/2019: Hi Everyone, our team is still looking into this issue. I've passed all your feedback and concerns on to the team and hope to have an update soon. Thanks again for your patience. 

---

Update 4/23/2019:  We are still working on this, but I hope to have an update soon. Thanks again for your reports and patience. 

---

Update 4/17/2019: We are aware that some people may not be able to set up and are working to fix the issue soon. Thanks to those who posted this error message. I'll update this thread when I hear the issue is resolved. 

---

We recently made some updates to the Withings scale integration that require reauthorization between Withings and Fitbit. If you are unable to sync your Withings scale with Fitbit, please unlink your account and set up again. 

For information on how to manage your apps see this article. 

[PradeepVizz]

+1, same error here.

• Unable to unlink Withings profile. Withings server returned the following error: Unable to find linked Withings profile for the user.

[g4k0]

I can't unlink too...

[technical2]

Kate/All,

My last successful synch Withings to FitBit was 4/15/2019. Currently i’m Not syncing. Until now I only lost synch one to five days. Others were unsynching and never regained synch. I’ll be waiting to the end of April to re-link FitBit and Withings. Although with Kate’s comment i’ve probably now lost synch for good. I hope not but I’ve always wanted an Apple Watch.

I will report back the next 3 Monday’s.

Walt

Charge 2, IPhone XS Max, Withings scale

[elraulo]

I keep having the same issue as everyone.  Can unlink, can’t download data. Any news from Fitbit on the issue? 

[mjc_bk]

+1.  Same issue.  Waiting for update.

[GerardFR]

Same error than you, I tried to delete the link with Withings but I get error message. 

I found a way to synchronise with IFTT but it is not the best way to do it. 

I'm waiting for bug fix 

[g4k0]

Any updates @KateFitbit ?

[Alpsp]

Another disconnected user here (I didn't manually disconnect) - haven't synced since 14th April, Healthmate is not listed in my fitbit apps, fitbit is not listed as a partner in Healthmate. I can't find any way to link the 2 together again...

[CattyCakes]

Similar issues to everyone else, Can't unlink accounts, last update was April 15th, Support told me it was related to not inputting my food intake (seems wrong), posting to follow.

Kate, appreciate you not setting this as solved without providing a solution. Keep us posted! 🙂

[tozh]

Same issue here today. Was out of town since 19th.

[KateFitbit]

@g4k0 , @Alpsp should be very soon, we don't usually like to provide dates in case something happens, but I will be updating this week. 

[spamjazz]

Hi!  Just in case its helpful in the debug process, I seem to have a slightly different error message.  When trying to reconnect via https://www.fitbit.com/weight/withings, I get this error:

Unable to authenticate Withings user. Withings server returned the following error: Exception receiving access token

Thanks so much for working on this!

[xev]

This is a new error!

[SunsetRunner]

I’m not linked any more but getting new error.

Dan

[MiroslavM]

Hello, try to get back connection with Withings I got message like that.

"Unable to authenticate Withings user. Withings server returned the following error: Exception receiving access token"

Have a nice day

Miroslav

[PamelaBayliss]

Unsubscribe me from this useless forum that does nothing to help all I got was inundated with complaints from other people in the same situation as me.

Sent from my iPhone

[Alpsp]

Really Pamela? Your patience and understanding is astounding! It truly is people like you that make the world go round. This issue is slightly frustrating I agree, but not life threatening. Log your weight manually or use ITTT or even better unsubscribe yourself rather than expecting someone else to do everything for you 😂

[RobbieS]

Same error for me...

[JUANDANIEL]

Unable to sync since April 14th. 10 days waiting and still nothing!

[danielgr]

Same issue here, now with the same error (hopefully they can fix this thing early, it's pretty annoying needing to go back and forth the Health Mate app for the weight):

"Unable to authenticate Withings user. Withings server returned the following error: Exception receiving access token"