Withings not syncing with Fitbit

[KateFitbit]

Update 5/3/2019: The connection should now be working for everyone. Please reconnect your scale again. Thanks again for for your patience.  

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Update 4/29/2019: Hi Everyone, our team is still looking into this issue. I've passed all your feedback and concerns on to the team and hope to have an update soon. Thanks again for your patience. 

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Update 4/23/2019:  We are still working on this, but I hope to have an update soon. Thanks again for your reports and patience. 

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Update 4/17/2019: We are aware that some people may not be able to set up and are working to fix the issue soon. Thanks to those who posted this error message. I'll update this thread when I hear the issue is resolved. 

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We recently made some updates to the Withings scale integration that require reauthorization between Withings and Fitbit. If you are unable to sync your Withings scale with Fitbit, please unlink your account and set up again. 

For information on how to manage your apps see this article. 

[AndreasLuka]

@FelicityB 

If I remember correctly, there is an option to choose to sync historic data when you link the 2 accounts. If you choose to not sync historic data there shouldn't be double data on your Fitbit acc.

[GerardFR]

It seems that some progress was made, I was able now to launch again the synchronization from Fitbit to Withing but not to the end of the process, now I have a token issue with withing, and when I try to log into whiting in the menu 'help' it sends me an email with a link to confirm my account but when I confirm I get a token error .

 

So it seems that withing is in trouble and I still not have synchronization except with IFTT 

[damiandixon]

Attempted to re-link my accounts and failed with the following error:

"Unable to authenticate Withings user. Withings server returned the following error: Exception receiving access token".

[Everz]

Likewise, the following error:

"Unable to authenticate Withings user. Withings server returned the following error: Exception receiving access token".

[Vonteity]

Same issue here. My Withings scale hasn't synced with Fitbit since 4/14. When I try to revoke app permissions, there are none posted. When I try to give all permissions, it lets me select the user and then errors out. 

[AThomBomb]

SAME!  same error as the screenshot in the past two posts.  Hasn't synced since 4/15/19.  Same as other poster that mentioned healthmate no longer appears as a fitbit app and can't find fitbit in withings.  

[Georgia0802]

I'm tempted to leave Fitbit and withings behind! This issue has been ongoing for so long!


Sent from my Samsung Galaxy smartphone.

[Melanie0971]

Agreed. This is getting ridiculous. The whole point of the wireless scale and Fitbit were so I wouldn't have to constantly log things. Now I can't trust that the sync is working.

[Buzzsaw]

Hi Kate...on 4-23-19 you said you would give us an update "this week". It appears most everyone is having the token issue when attempting to re-establish the Withings link.... It's late Friday afternoon....

Someone at either the Fitbit side or Withings side has dome something because the "download data" and "Unlink account" links are no longer there...so it appears everyone will have to re setup their account link...

[topflight444]

As of 9:19 pm CDT 4/26/2019, I am still unable to sync Withings and Fitbit.  The account is apparently unlinked now.  I get the following error.  

• Unable to authenticate Withings user. Withings server returned the following error: Exception receiving access token

[Matthew1471]

@PamelaBayliss I thought the same way at first, then I realised each and every post is an unhappy customer applying a bit of pressure on / reminding fitbit to prioritise it and get it fixed

[Alpsp]

@Matthew1471  Totally agree! Just because I’m using a workaround it doesn’t mean I’m happy about it. I will however exercise a bit of patience and trust that Fitbit will see the need to keep customers happy (otherwise we’ll go off to the dark side 🙂 with another brand!)

[sabt13]

I just noticed mine was not syncing the other day and thought it might be because I got a new phone. Googled it and low and behold I find this thread. I went into my Fitbit account and I was no longer linked to the scale so went through setup and attached is the message I get. To be completely honest, I am on my third Fitbit and the weird issues just keeping popping up. I moved to Ionic and the fitness tracking completely changed and the message we keep getting is we are working on it but it has been over a year. New devices keep rolling out but fixes to what seem to be easy issues continue. 

[markeyp]

Same problem, Fitbit Ionic & Withings Body+ does not sync since April 15th.

Please fix it soon! 

[SunsetRunner]

Same problem here:

"Unable to authenticate Withings user. Withings server returned the following error: Exception receiving access token"

[eperezruberte]

Hello @KateFitbit!

My Withings to Fitbit integration stopped working April 16, 2019 (the last weight logged is from April 15, 2019). When I try the solution suggested here, I get the following error:

• Unable to authenticate Withings user. Withings server returned the following error: Exception receiving access token

And I have the right user credentials, because I can log into my Withings account fine.

Please, advise.

Thank you!

[Georgia0802]

@KateFitbit could we please have an update at some point?! 

[kateydid514]

I'm getting the same error messages as everyone else, and I'm getting really frustrated!! My last sync was 4/15. For it to be 2 weeks later and still without a fix is very disappointing. 

[PDXPuterGeek]

Yet another frustrated user checking in.  Looks like my connection to Withings was purged by FitBit.  Trying to establish a new link gives the following error:

Just to add insult to injury, Withings can pull data from FitBit just fine.  Just had Withings pull my step data from FitBit.  No issues whatsoever.  This leads me to believe that this issue lands at the feet of FitBit.  

[Iaing80]

@KateFitbit 

Can we please get an update?