Won't sync with my fitness pal

[Clareywee]

Hi I've tried to sync my charge that with mfp and it says on the mfp page that I am linked but none of the info shows up on either app. I've tried to join it through the fit bit ap too but no joy. Hoping you can help. Thanks

[HelenaFitbit]

Welcome to the forums @Clareywee! I'll be glad to help on this. 

In this case, it's best if we link and unlink your MFP account from Fitbit. Here's how to do it:

1. Go to your Apps page and search at the middle right of the page for the apps you currently have linked.
2. Select Fitbit tracker
3. Click on Disconnect
4. Log out of Fitbit and MFP. 
5. Log back in
6. Log into MyFitnessPal and click Apps.
7. In the App Gallery, find Fitbit and click Connect.
8. Click Allow to give MyFitnessPal access to your Fitbit data.
9. Follow the instructions provided.

Also, please note that all food and water items must be logged through MFP and your steps, exercises, manual logs and other activities need to be logged through Fitbit; this will prevent any double logging or incorrectly increasing your caloric budget for the day. 

Let me know if you have any questions, happy holidays! 

[1088jon]

I've done this numerous  times and hasn't worked.  I have deleted both apps without success....what is next??

[granmom56]

I am having the same problem and have done everything all the forums suggest end then some. This all began in early December after I let the app run an update. Its having a negative impact on my diet. I am so frustrated I am going to start shopping for a different device that will stay synched. This fit bit HR is nothing but a pain now.

[YojanaFitbit]

A warm welcome to our new friends @1088jon and @granmom56! Please try the following steps to troubleshoot any syncing issues between these two app.

Revoke access from both Apps, try this on the computer. You will find the option "Revoke Access" on the Dashboard you can log in into your Fitbit Account here: Fitbit.com. Under "Settings" find the "Applications" to revoke access. Then log in into your MFP App and unlinked Fitbit from there too.  Then linked them again with the instructions above .

If you already tried the steps and your Fitbit is currently syncing, it's best to contact directly MFP since currently I haven't heard any issues from the Fitbit Dashboard.

Hope this helps, I'll around! 

[Sabbatage]

Same issue....  unlinked all, relinked, did both on website and on phone....  getting frustrated... grrrr.....

[scubagal77]

I have been having this problem for months, have uninstalled it and reinstalled so many times, it use to work, now I am just super annoyed and about to pitch MFP, I can sync fine to my iphone and dashboard, so it is totally an MFP issue. 

[1088jon]

Oddly mine just started working the other day. Think I had a update to MFP

[YojanaFitbit]

Nice to see you around @Sabbatage and @scubagal77! If you're still having syncing issues with MFP, just check that your Fitbit App is currently syncing and feel free to contact them directly to check your case. As @1088jon they might have information or updates to solve the issue! 

Have a great day and good luck with your Accounts! 

[scubagal77]

It syncs with my phone, it says it connected, I have disonnected, logged out, reconnected, my MFP is up to date in apps, it will not show anything in the exercise section or calorie adjustment. It did previously, so I know what to look for, I have tried all the steps numberious times and nothing every shows up, even though it shows its conneted, I authorized all the data, etc...  it has been a known problem, it obviously isn't fixed. 

[Flobadob]

Me too. I'm having exactly the same problem after updates. Please help. 

[1088jon]

Mine now works.  The only thing I did was delete both apps. Then went on a desktop and into MFP.  Disconnected the Fitbit, took away the rights to communicate.  Then I logged out and deleted all the cookies and history off desktop. Waited a bit. Then put both apps back on phone.   I opened Fitbit first and logged in.   Closed app and waited some more.  Opened MFP, logged in and it worked.  It must've been the magical sequence.  

[YojanaFitbit]

Hope you're doing great guys! @1088jon I'm glad to know that it is now working for you. @Flobadob and @scubagal77 I think that sometimes there is connectivity issues and some others it's best to contact them. When Fitbit is syncing just fine but it is not connecting with MFP you can try @1088jon suggestion, which is pretty similar to the workaround suggested here in this previous post. Next step would be contact MFP directly, as I told you before it might be that the issue is directly from the App. 

Please keep me posted on the resolution! 

[Sabbatage]

I uninstalled both apps from my phone, unauthorized everywhere and started completely over. That worked.... I think it's more than just authorizations. Something must be in settings of the program. Deleting the actual app seems to give you a clean start.

-Brett

[Lb0456]

I am having same problem with my One.  I click disconnect and nothing happens and there is no revoke access. 

[Flobadob]

I tried that this morning - still no success😞

[YojanaFitbit]

Great to see you around! @Sabbatage Thanks for the  feedback and I'm happy to know that this worked for you. I think the same but reconnecting both Apps seems to be the best workaround to re-sync them.

@Lb0456 You will find the revoke access in the Fitbit.com Dashboard > Setting (gear icon, see pic 1) >  Applications > Revoke access (see pic 2) . Trying those steps on the computer should work. 

1.

 2.

Also try unlinking MFP directly with this directions.

@Flobadob sorry to hear that! Did you try to contact MFP directly to see if they can further assist you? If your Fitbit isn't currently syncing I recommend contacting MFP.

I'll be around guys, have a lovely day!

[SunsetRunner]

I finally deleted both apps and reinstalled and that worked.  Thanks for trying to help! 

[Tesseybear]

Thank you , mine now works after following what you did 

very happy now 

[YojanaFitbit]

Hello @Tesseybear and @Lb0456! Hope you're enjoying your day. Thank you very much for posting how you fix this issue. It is of great help every time that you post your comments since they help other users to find possible solutions. 

If you have time after placing your suggestion, please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in this topics: Marathon Training or How do you break out of your sedentary lifestyle?

Happy Stepping!