Brand New Fitbit Versa 4 stopped working a few days after I switched to an iPhone 15 Pro Max. Is App

[gino74]

I found many other users having the same exact problem. It's December 2023 and this is not acceptable. The best solution, that didn't work, is found here:
https://community.fitbit.com/t5/Versa-4/Versa-4-won-t-setup-and-it-s-stuck-on-the-Fitbit-logo/m-p/54...

What else can WE do? I switched from a Versa 2 to a Versa 4. My new Versa 4 has entered a cycle of not restarting. Same EXACT issue others are having. I have disconnected Bluetooth, remove the Fitbit app and restarted it again, reconnect Bluetooth and reinstall the Fitbit app... but the Versa 4 is still not restarting even after pressing multiple times for 10 seconds, so neither the Fitbit app nor the iPhone 15 Pro Max can identify the Versa 4 is nearby and charging (even though is already fully charged).

This cycle repeats:

Press and hold
Logo flashes
Big red X
..and nothing
No communication.
Repeat.
Same thing.

What do WE do now? Switch to an AppleWatch? I have got my entire family on a Fitbit Group... that would not be easy.

[JohnnyRow]

Try this:  Do the restart holding in side button, might get flashing logo, then get big red X, continue holding in side button whole time and eventually get to normal fitbit logo again.  At least this seems to work for me on Sense which is quite similar to Versa 4.  The key was holding in side button much longer than the normal 10 seconds through flashes and red X to logo again.

[gino74]

Thank you @JohnnyRow but that still didn't work. While pressing and keep pressing for more than 10 seconds, this is what happens:

At 9 seconds: Vibrates
At 12 seconds: Logo flashes 15 times
At 27 seconds: Red X appears for 3 seconds and it turns off
At 34 seconds: The normal Fitbit logo appears steady for 6 seconds followed by a dead black screen
The End

Repeat.

[JohnnyRow]

That was no help. Sorry.

[gino74]

I finally got someone in the Fitbit Support chat to help me. Any resolution to this matter will be post it here 🤞

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We verified that the iPhone 15 Pro Max Fitbit version I have installed is in fact the most current one: Version 4.06. It was able to find my Versa 4 and the app asked me to enter the 4-digit PIN number to pair it to my phone. But it didn’t work because the Versa 4 screen remains black. At this point, they asked me where I purchase my Versa 4 last month (Best Buy in Miami and they said no returns after a 14-day period) and Fitbit Support asked me for the serial number of my Versa 4, which is ironic because Fitbit is not printing it anywhere in the Versa 4.

Finally, they said they will escalate my ticket and provide instructions via email in an hour. Nothing yet after one hour. Still waiting.

----

A FedEX shipping label was sent via email for me to ship my brand new Versa 4 for a replacement. Sad. It only lasted 36 days and still looks like new. However, I did had to follow up twice with Fitbit Support after contacting them twice because I never received an email with further instructions. It took them 20 hours, not 1.

[lisanapierveney]

Mines doing the exact same thing & I've only had it 3 days!! Mine was working great for the first day, then nothing!! It won't even charge the battery anymore!! VERY disappointed!!! 

[gino74]

@lisanapierveney  Fitbit is not really coming up with a real solution. I'm sorry to hear it's happening to you too. Maybe is because is now part of Google, and Google doesn't care much? (I think they are trying to kill us and push us to buy a "Google Pixel Watch" instead).I'll keep waiting for my Versa 4 replacement but what guarantees are there telling me it will work for long? 🤞

[Sheena2]

Mine is doing the same thing, only I’ve had mine for a year now. It started right after the update and now it won’t connect at all. Their only solution was sending you a new one? Cause I don’t think I’m going to get that lucky 😂

[Taskai]

Passierte mir auch! Die Zweite funktionierte exakt 10 Tage. Es war ein Weihnachtsgeschenk,  nun steht man da! Beim Laden murrt sie ein wenig, ohne Anzeige, und dann ist sie tot. Wie oft muss ich noch chatten, damitmeine Versa4 funktioniert? Bin sauer...

[Skater42]

Same. Bought last week, unwrapped and used for one day....then wanted an update and got the can't connect thing.... Tried all  options factor reset, deleting my fitbit account starting over with a new email account, re installing app, resetting phone etc etc etc.

It's being sent back for a refund. 

So so bad. I had the original versa and it had the same issue with not connecting after about 6 months... 4 years later and a few iterations of the watch later I was prepared to forgive and try again but nope... And fb support as unresponsive as ever on this issue.

Only wish I'd checked here before purchasing. 

[gino74]

So, it took almost 8 days to arrive! All the way with the FedEx Ground transportation label that Fitbit provided me by email: From Miami, Florida, to Calexico, California. Now, let's see how much longer it will take for Fitbit to process it and send me a new Versa 4 replacement. Meanwhile... I'm off the chart in the weekly progress reports. Not used to be offline my Fitbit stats for so long...

[gino74]

Update: One week after Fitbit receives my defective new Versa 4, I received this email:

"On Tuesday, December 26, 2023 at 11:54:25 AM EST, fitbit-support-at-fitbit.com wrote:

Hi Eugenio,

Thanks for your patience while we work on your case.
We have received your Fitbit Versa 4 at our Returns Center.
Please verify the following information so we can ship your replacement:
- Full name:
- Street address (line 1):
- Street address (line 2):
- City:
- State:
- Postal Code:
- Country:
- Phone number:
By the way, we're rolling out a newer version of the Fitbit app. If you haven't already done so, we recommend that you keep your Fitbit app on your mobile device up to date. Please see How do I use the Fitbit app?
We look forward to hearing from you with the requested information. If you have additional questions about your Fitbit device or services, visit help.fitbit.com.
Sincerely,
the Fitbit Team"

I'm expecting to receive a shipping tracking number.
Anyone else going through the same process?

[Bobbyrpj]

Only had 24hours and blank screen. What the heck is going on? You think by now they would have checked to see if it’s a bug in the system or, are we all being ripped off?

[gino74]

Google worries me. Google is destroying what Fitbit used to be. I'm almost at the 1-month mark when my Fitbit Versa 4 stopped responding and they are still "processing" my request. Here is my latest email from them:

"On Tuesday, December 26, 2023 at 08:24:52 PM EST, Fitbit Support <fitbit support at fitbit.com> wrote:
Your replacement is now being processed.
Hi EUGENIO,
Thanks for providing us with your information.
Your Fitbit replacement is now being processed and you’ll receive another email from us with your order status. All future correspondence will come from Google as Fitbit is now part of Google. Allow 4-5 business days for us to process your replacement order."

I have a feeling that the replacement won't last but I'm hopeful!

[JG14]

Mines doing exactly the same thing. Poor instructions when it fails as you just go round in circles. Wish I'd never asked for it.

[addisonphan]

I am experiencing the same problem after three weeks using the versa 4 and this was the new replacement. lol

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My replacement lasted for 3 weeks. Lol

[Bobbyrpj]

Good luck. I saw your response and decided since I was still in the return
window , to just go back to Kohl’s to exchange. I’ll see what happens

Robert Jones iPhone