Google Message notifications not working on Versa 4

[jysquared]

Got notification that Message+ was being discontinued (Verizon) had to choose new text service. Chose Google message and now I no longer receive any alerts of a text on my fibit.  All other notifications are coming through fine (FB messenger, Snapchat, Instagram, phonecalls, etc). I went to the dashboard and set it as my default message app in notifications.  Any help is appreciated...this is driving me crazy!

Moderator Edit: Clarified subject

[Odyssey13]

Hi @jysquared  same here this morning and I've gone over all the settings on my Android phone and Fitbit app. No texts coming to my Inspire 3. I'm sure we'll get an answer for this as more people will be having the same issue.

[Joandonny]

SAME!! So annoying. I have tried every which way to connect Fitbit with this new Google message app and can't figure it out. I can't receive any text notifications on my Fitbit and it's so annoying. Please help!

[jysquared]

I sure hope so! I even tried to switch to Samsung message app but it just also told me to update to google.  

[Odyssey13]

@jysquared  I tried that too and it didn't work. We have until Nov 7, 2024 before it's completely gone. I just don't want to have to switch back and then find out the problem still exists. Earlier today I did report this to a Fitbit Moderator, so maybe they will stop by to address this with us. 

[Lavildsen]

I have a Verizon phone and had to switch to Google messages AND NOW i DON'T GET ALERTS? i HAVE THE CHARGE 6

[Odyssey13]

Hi @Lavildsen  your post was moved into this thread where a few of us have the same issue and are waiting to hear from a Moderator

[Lavildsen]

I fixed the issue. Thank you!

[Odyssey13]

@Lavildsen  what did you do? I'm still not getting notifications and I'm sure there are others, too.

[LovelyLayla72]

How did you fix it?

[jysquared]

As of October 8th, I have still not been able to use Google message on my Versa 4. Not sure if there is any other way to get help asde from this forum if anyone has ideas.  Thanks!

[H3thatsme]

I had to reset mine it was a pain in the you know what but it seemed to
work again

[Joandonny]

Can you explain what you did to fix the issue? Thank you!

[Joandonny · Accepted solution]

Ok I think I figured it out.

Go to your Fitbit app, bottom left corner hit the TODAY button. Then in top left corner hit the button that displays the battery life of your Fitbit. This will take you to your device. Tap on the device, mine is Versa 4, then scroll down to NOTIFICATIONS, then choose text messages. The blue bubble for messages should be checked. 

After I did all of this I restarted my phone and now I am receiving text messages on my Fitbit. Hope this helps and good luck!

[jysquared]

Unfortunately that didn't work for me. 😪

[Joandonny]

Darn ok sorry, maybe go to your cell phone provider and they can help.

Good luck 

[Odyssey13]

@Joandonny  that was brilliant! I had gone over all my settings several times and decided it wasn't meant to be until you posted the solution. Thank you!

@jysquaredAndroid, Verizon - sometimes you do have to work on it a bit. Did @Joandonny 's step by step directions lead you to anything different? I have the Samsung Galaxy 24+ and the latest Fitbit app for my Inspire 3.

[Joandonny]

So glad to hear that! I can't tell you how long I spent searching on how to fix it! Glad it could benefit others!

[jysquared]

I had also done this but it did not work.  We finally turned on the Always Vibrate setting so it would go off even in Do Not Disturb and now it works for me.  Maybe that will help others that had same issue

[LizzyFitbit]

Hi everyone, and a warm welcome to our new members.

Thank you for sharing the steps that worked for you, and I apologize for the delayed response. I'm happy that some of you sorted this out, and in case the issue still persists, please don't hesitate to let me know so I can investigate and help you out. Remember that you can always visit our Help Site for any questions. Have a good one!

@Odyssey13 Thanks for helping out!