help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Versa 4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2023 05:48 - last edited on ‎06-04-2023 13:54 by Fitbit Moderator

‎06-04-2023 05:48 - last edited on ‎06-04-2023 13:54 by Fitbit Moderator

Bought my Versa 4 Sept 2022. Has been replaced 2-3 times. Latest replacement hasn't worked since Feb 7th 2023. Went through all the trouble shooting. Just vibrates when you push the side button. In my opinion, it was a waste of money that sits on my desk.

 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎06-04-2023 10:32

‎06-04-2023 10:32

Hi @DMacAttack - did you restart it by holding the button for 10 seconds? did you chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support?

Author | ch, passion for improvement.

Best Answer
0 Votes

‎06-05-2023 04:47

In response to Guy_

‎06-05-2023 04:47

Hi there, @DMacAttack. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 4. We‘re taking your comments and sentiments in regards to our products into consideration.

To better assist you, can you please share with us more details about the issue with your Versa 4? I understand that it just vibrates when pushing the button, but is the screen blank? Isn't it syncing?

In the meantime, as @Guy_ has suggested, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-09-2023 16:37

In response to Guy_

‎06-09-2023 16:37

Yes, multiple times

Best Answer
0 Votes

‎06-09-2023 16:40

In response to MarreFitbit

‎06-09-2023 16:40

The watch vibrates when button is pushed, the screen stays blank. Every suggestion that I have received, has been tried 

Best Answer