11-16-2023 12:54 - edited 11-30-2023 08:26
11-16-2023 12:54 - edited 11-30-2023 08:26
11/29 Update: This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in How do I update my Fitbit device? If you choose to post about your issue, provide as many specific details as possible in your post so that we can assist you.
We’re excited to announce that a firmware update version 194.86 for Versa 4 will be available soon! Some of you might already have this update available. If you installed it, let us know what you think!
We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers.
*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.
WHAT’S NEW AND FIXED
Full release notes can be found here.
HOW DO I UPDATE?
See How do I update my Fitbit device? for step by step instructions for updating your Versa 4. If you run into difficulty updating, review these Why can't I update my Fitbit device?
We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.
Answered! Go to the Best Answer.
12-02-2023 08:22
12-02-2023 08:22
Cannot Turn off DND/Sleep Mode now. Every Morning for Work i turn OFF DND/Sleep Mood, ensuring I get notifications throughout the day.
When I get home, I try to maintain some distance from phones etc etc, and every single evening I put both DND and sleep mode on.
The morning after this update when I went to turn off sleep mode it said "Locked for Do Not Disturb", but Dnd says "Locked while in sleep mode". I'm stuck in this cycle.
FB mod please don't suggest restarting, reseting, deleting any app or device because I have done all of this.
12-02-2023 19:59 - edited 12-02-2023 19:59
12-02-2023 19:59 - edited 12-02-2023 19:59
Have you tried scheduling sleep mode/DND? I use schedule mode (under Sleep mode in settings) and set a time from 11:00 PM until 6:00 AM every night.
12-04-2023 09:43
12-04-2023 09:43
my versa 4 is broke after thsi update. Had an issue in excersie mode and my fitbit was dead after that . Tried everything form Hard reset to factory reset and removed app, reinstall app , moved the account to google . nothing worked. You guys do not have software testing testing apparently as so many people posted about this. This is happenning with new trackers and they are good to return ; but for me unfortunatly it is not replaceable as i got a replacement few days ago for another wrist call issue.
Totally bad experience 😞
12-04-2023 12:14
12-04-2023 12:14
I have 192.86 on my v4 but I dont see any "clock" app to change clock faces.
12-04-2023 13:11
12-04-2023 13:11
After the update, the Sleep (do not disturb) won't stay put where I used to until I poke it when I arise. It unpins itself. Maybe there is some subliminal feature added to that feature. I'm a noob to this, but other features seem intact.
12-04-2023 15:33
12-04-2023 15:33
Same here. It says it is not able to track heart rate during sleep. Never had this problem before. This update is a disaster!
12-05-2023 06:30
12-05-2023 06:30
Still unable to update my firmware, and therefore my tracker is not synced to my phone. Any support available to troubleshoot?
12-05-2023 06:46
12-05-2023 06:46
WHY AREN‘T THERE NEW APPS TO INSTALL ON THE FITBIT VERSA 4????
There are way too few apps available to justify the price! It would be very nice if there was a calculator, games to play and a notes app. That would make the watch WAY better!
12-05-2023 08:00
12-05-2023 08:00
games might be overkill but at least a simple Music control.
12-05-2023 15:08
12-05-2023 15:08
I shouldn’t base any conclusions on a sample of one but I went bike riding for the first time since the update and the GPS was way more accurate than before. One problem was when I clicked on the map, the app froze and the map went away. I don’t know if that’s an app issue or the firmware update…I’ll try again another day.
12-05-2023 17:14
12-05-2023 17:14
12-06-2023 10:25
12-06-2023 10:25
I just tried your suggestion...
I'm able to toggle Focus Mode on /off, but in both on and off mode all the other options are dark, so i can't click on them at all!
Thank you anyways!
12-06-2023 11:21 - edited 12-06-2023 11:22
12-06-2023 11:21 - edited 12-06-2023 11:22
@TonyInCali I was able to see all the clock faces by doing a long press on the existing one on my wife's Versa 4. I also changed clock faces as well. It's a good new feature that works well.
12-07-2023 06:01
12-07-2023 06:01
After updating my watch I have noticed the calorie burn function is significantly low compared to normal. For example it’s now 2 pm and I have been to the gym and on a run and also walked. Yet my calories burnt for the day are only 800 which cannot be right. Please advise
12-07-2023 11:02
12-07-2023 11:02
I believe it was a simple fix. I had the "Daytime" Do Not Disturb selected. Apparently you have to unselect the solid circle with a dash in it then select the Sleepytime moon symbol.
12-08-2023 04:25
12-08-2023 04:25
Hi Lizzy, can you advise the tech team to focus on geting a fix for the versa 4 update failing issue? Please check the forums, there are hundreds of people experiencing the same problems and it has been weeks. Could Fitbit take this matter seriously and give valuable customers a solution asap! If they can give us a timeframe it will be great. Thanks!
12-09-2023 10:35
12-09-2023 10:35
Since I've updated I cannot get my android to pair with my fitbit. I no longer have text or calls coming through 🙄
12-09-2023 21:49
12-09-2023 21:49
I can no longer see the daily step total or distance walked on my Versa 4
12-10-2023 08:37
12-10-2023 08:37
Have you tried shutting off your Versa 4 and restarting it? Hold the power button for a few seconds and when the screen prompts you, press yes. It will turn off. Then wait about 15 seconds and hold the power button for a few seconds. You should see the green Fitbit symbol meaning it is powering on. Wait a bit and it should be back to normal.
12-10-2023 16:40
12-10-2023 16:40