10-12-2023
06:41
- last edited on
10-12-2023
13:51
by
ManuFitbit
10-12-2023
06:41
- last edited on
10-12-2023
13:51
by
ManuFitbit
The pace and map data are inconsistent. It says I ran 3.77 miles in 31:59 minutes, at a pace of 12'56"... the math here is clearly wrong. 31:59/3.77 = 8'28" pace.
The pace tracker also shows I only ran 2.47 miles, again the header says I ran 3.77 miles.....
On top of all this the distance is off by ~0.2miles but that's okay. I was warned enough by reviews that the tracker was highly inaccurate. Can you guys at least get the math right on the your wrong tracking data?
Already requested refund and returning, luckily I'm still within return window.
Moderator edit: clarified subject.
Best Answer10-12-2023 13:49
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-12-2023 13:49
Welcome to the forums @Jack1234321.
Thank you for sharing the inquiry regarding the situation with your Versa 4.
I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep in contact with them.
Best Answer10-13-2023 02:30
10-13-2023 02:30
@Jack1234321 This has been there for years. If you dig deeper you'll find more data inconsistencies. Fitbit isn't a runner's watch (and not even trying to be).
Best Answer