Versa 4 stuck on Fitbit logo

[Lezleeb67]

After swimming, my versa 4 would not come back on. Did a reset, holding the button for 10 seconds, now I just have a small Fitbit logo, with a half solid green line under it, and cannot get it to go any further. It isn't syncing with the app, so not sure what to try next?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lezleeb67. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

To solve this issue, please follow the steps below:

• Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 4 again.
• If there is no connection, restart your Versa 4.

If you can't get started with your Versa 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Lezleeb67]

@MarreFitbit Hi, thank you for that. I don't have the green line anymore, but now, it's just a black screen. I've tried restarting, it doesn't vibrate, does the flashing logo, flooowed by a red X, then the Fitbit logo again, then it just goes off, and is unresponsive

[MarreFitbit]

@Lezleeb67 Thanks for getting back and sharing those details. I'm glad to hear you don't have the green line anymore. 

Please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.