Versa screen not working

[CarolineGreenf]

When i tap the screen on my versa nothing happens 

Moderator edit: updated subject for clarity

[NellyG]

Hi @CarolineGreenf   If you press one of the buttons, does the screen come on? Or if you move your wrist from horizontal to vertical, does the screen come on? Or is the screen dead? In any case, try restarting your Versa several times. Please come back here if you continue to have problems,

Restart your tracker

[CarolineGreenf]

If i press one of the buttons the fitbit logo just keeps blinking.

Thanks!
Caroline Greenfield

[NellyG]

Have you done several restarts?

[CarolineGreenf]

I can’t restart my Versa

Thanks!
Caroline Greenfield

[NellyG]

I have flagged a moderator to come and help you

[MarreFitbit]

Welcome to the Community Forums @CarolineGreenf! Thanks for trying to restart your Versa as @NellyG has recommended.

Since the restart didn't work, please check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Let me know how it goes, I'll be around.

[CarolineGreenf]

Can you send me a new Versa?

Thanks!
Caroline Greenfield

[MarreFitbit]

Hi there @CarolineGreenf, thanks for coming back! In regards to your question, when a tracker suffers damage while under warranty, discounts and replacements depend on tracker model and other factors.

Please try the the recommendation I've suggested here and let me know the outcome. 

I'll be more than glad to further assist you and see what are your options. Keep me posted. 

[CarolineGreenf]

I tried changing the clock face and it didn’t work

Thanks!
Caroline Greenfield

[MarreFitbit]

Hello there @CarolineGreenf! Thanks for coming back and trying the troubleshooting steps I've provided. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Let me know if there's anything else I may do to assist you in the meantime.