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Versa will not update

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‎05-02-2019 13:28

‎05-02-2019 13:28

My versa will not update. It will keep downloading or even start the process over. I have left it updating over night and In the morning it restarted updating. I have disconnected from Bluetooth, I’ve repaired my versa to the app as if it is a new device. Nothing is working! 

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‎05-02-2019 13:37 - edited ‎05-20-2019 07:06

‎05-02-2019 13:37 - edited ‎05-20-2019 07:06

Hi, maybe this guide will help you to update your Versa to the newest Firmware version. It uses WiFi instead of BT. Good luck!!

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‎05-02-2019 17:12

‎05-02-2019 17:12

Yes, same issue here.  Purchased today, returning tomorrow.  Been working on it for 4 hours.  Won't connect to wifi (right next to router), update won't push over BT, red X randomly appears on the versa screen.  Have restarted multiple times.  I have never encountered a more cumbersome set up procedure for a "smart" device in my life.

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‎05-02-2019 19:38

In response to Kevinranders

‎05-02-2019 19:38

Well it nice to know that I am not the only one have problems with my new Versa watch.  Called the HELP-LESS Customer Service Line. They tried to tell me that it was my internet connection.  I tried the BT and WiFi both unable to get this device to work.  Back in the box it goes.  I too have been spinning my wheels for hours trying to get this thing to work.  

 

THIS IS A BUYER BEWARE ITEM.

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‎05-21-2019 11:03

In response to SunsetRunner

‎05-21-2019 11:03

What should the new firmware version be? Mine is not syncing my steps at all or my heart beat. Please advise. 

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