My Versa is doing a weird noise when I charge it

[Boamba]

 I received my charger and there us a rattling noise in it .. is it suppose to sound like that?

Moderator edit: Subject for clarity 

[HeydyF]

You are more than welcome @Deathwishvixen! I hope our Support team help you out with this and get you back on track! 

Have a nice day! 

[Deathwishvixen]

I forgot to ask. How long does it usually take them to get in contact ? Thanks 

[HeydyF]

How are you doin' @Deathwishvixen? Our Support team takes at least 48 hours to get in touch with you. Have they reached you already? 

Let me know! 

[h0rsepower]

My charger rattles, too. NOT the device, the the cradle. The device is fine. It is not a vibration, it is a rattle when you shake it like something in there is loose.

[Deathwishvixen]

Mine did that. Fit bit have been fantastic and are sending me a new charger  free of charge . Talk to the moderator on here and he may ask the support team to look into it for you and sort it all out . Good luck

[Horwate]

I got it fixed thanks everyone

Get Outlook for Android

[h0rsepower]

I got an email saying the support team will send me an email. Hopefully I can get a new one!

[HeydyF]

Hey @h0rsepower, welcome aboard! I understand you. Don't you worry, I have escalated your case to our Support team so they can further assist you with this. So please keep an eye on your inbox. And let me know how it goes! 

@Deathwishvixen and @Horwate, sounds good that our Support team has helped you out and this has been sorted out. 

Have a nice day! 

[h0rsepower]

Thank you!

[Flavia1213]

I purchased my Versa on August 10, 2018. So far I really like it, especially for swimming laps. However, my charger just died after only 3 weeks. When I pick it up it rattles and is totally dead. I had to use a charger owned by someone else to keep going. My charger just sits in a drawer when not used. No kids in household so I can't blame them. I can't seem to get any satisfaction from Fitbit. Anyone else disappointed?

Moderator edit: subject for clarity

[SunsetRunner]

Did you contact Customer Support for a replacement?

[GreginJaxFL]

It is sad when even the charger fails.  Others have the same rattle.

https://community.fitbit.com/t5/Versa/My-Versa-is-doing-a-weird-noise-when-I-charge-it/m-p/2916364#M...

[HeydyF]

You are more than welcome my friend @h0rsepower! If you have further questions or comments, don't hesitate to keep me posted! 

Enjoy your weekend! 

[AlejandraFitbit]

A warm welcome to the community @Flavia1213, @SunsetRunner and @GreginJaxFL thanks for stopping by.

I am sorry to hear about what happened with your Versa cradle and would like to know if you followed our friend's recommendation and contacted our support team, have you received a solution from them?

Hope to hear from you soon. 

[Flavia1213]

Finally got through to them and they are sending me a new charger

Sent from my iPhone

[Julier1982]

Hi, 

When purchasing my fitbit versa I had to return it due to the charger rattling. Unfortunately my charger that has worked fine for a few months is now rattling. Can this be fixed or replaced? 

[HeydyF]

Welcome aboard @Julier1982! Don't you worry about this, I have escalated this case to our Support team so they can further assist you, so please keep an eye on your inbox. 

Let me know how it goes! 

[Poimcat]

I'm experiencing this problem too. I just got a brand new Fitbit Versa today and when I unpackaged the charger, I noticed a very distinct rattling sound coming from it. It only makes the sound when I pick up the charger and shake it. The watch itself has no problems.

[h0rsepower]

I forgot to ever reply to this. They ended up sending me a new charger with two day shipping for free!

[HeydyF]

Hey @Poimcat, welcome aboard! Taking into consideration this issue with the charging cable, I have escalated your case to our Support team for them to further assist you. So please keep an eye on your inbox. 

@h0rsepower, thanks for the update! Sounds good that you have received a new charging cable. 

I'll be around!