Pin inside Fitbit Versa band broke off

[bambilover]

The pin head inside my brand new Fitbit Versa broke off and I have tried everything to try to remove it.  I tried tweezers, small scissors and a paperclip.  Nothing works!

Any suggestions?

Fitbit support will not help because I did not purchase the band through Fitbit.

Moderator edit: updated subject for clarity

[HeydyF]

Hey @bambilover, let me give you a warm welcome to the Community! I'm sorry to hear that the pin on the back of your Versa has broken and on the other side, I appreciate the time that you have taken to contact our Support for further help. However, as they mentioned, since this is a third party wristband, there is nothing much they can do to help you out. There is nothing wrong with buying a third party accessory, you just have to keep in mind that they are not covered by Fitbit warranty. 

If you have further questions or comments, let me know! 

[Bmauiw]

I have the same problem  New fitbit versa band 😪

[bambilover]

I popped mine off with a butter knife. Probably not the best way to do it but it worked.

Sent from my iPhone

[HeydyF]

Hey @Bmauiw and @bambilover, welcome aboard! Thanks for the update guys! Please let me know if you have any other inconvenience with your Fitbit Versa. Also, you can try to get in touch with our Support team for further help. 

Have a nice day! 

[rekremm]

I had the same thing happen to me. What I did was roll the pin until I could see the hole where the latch used to be. Then I inserted the tip of a lead pencil (that's just what I had on hand, but you could use a pin or whatever fits) into the hole and pulled the pencil to the side, as if I was operating the pin with the original latch. The pin popped out easily. Hope that helps!

[Teamshred]

Thanks so much for the tip.  I had to use tweezers to get the pin to roll to the spot where the pin piece broke off and then was able to stick a straight pin in the hole and press it down to release the spring.  I got it off finally!!  Yeah!!  I did have extra band pins, so just used one to replace the broken one and I'm back in business! 😃

[HeydyF]

Hey @Teamshred and @rekremm, it is nice to see new faces around! I appreciate the tips you have shared here in the Community to repair the damage pin from your Versa. I'm pretty sure that those instructions will help other users with the same issue, to fix it. 😉 

If you have further questions or comments, let me know! 

[Dml9280]

Could u put a new band on?

[HeydyF]

Hello @Dml9280, let me give you a warm welcome to the Community! So, you'd like to get like a new Versa band design? If so, you can post your idea, with a detailed description and everything, here in our Feature Suggestions board so other users can leave their votes and comments, and our team might take it into consideration in the future. 

Let me know if you have further questions! 

[Teamshred]

Yes, once I got the pin out, I was able to use a new pin to place my band back on.

[HeydyF]

Thanks for the update @Teamshred! Sounds great that you are now able to use your Versa again. 🙂 

If you have further questions or comments, let me know! 

[GWPAvoladmin76]

Butter knife for the win!!!! Thank you!!!!!!!!!!!

[Yman802]

Same problem. Pin broke off on the FACTORY fitbit versa band and I can't get it off no matter what I try. Suggestions? Butterknife, Pin, and Pencil does not work. 😐

[GWPAvoladmin76]

If it’s a factory band you can get help from Fitbit - not sure what that process looks like. Butter knife worked like a charm with my not factory band. 

[torirogers19]

You. Are. A. God. Sent. 

[GWPAvoladmin76]

That’s how I felt about the person on here that recommended the butter knife to me!! Forums for the win!!!

[KrisVon]

I ended up using an exacto knife.  What a disaster!!

[Angelic13Momma]

I'm having a similar issue. The pin opposite the side with the spring broke off in the frame of the watch. It looks to be flush and can't seem to get it out. It's FitBit brand special edition grey band. 😕

[GWPAvoladmin76]

If it’s a Fitbit brand wristband then you can get support from Fitbit.