Versa short battery life....

[Fredgarneau]

I have received my Versa Thursday and after 2 hours of charging it. The battery got drained within 6 hours. I have charge it on a PC. last night, slept with the watch to wake up to see my watch is down to 0%. Any other user having this problem? Should I waiy for an update to correct that or its a harware problem. Thank you for your answers.

Moderator edit: title for clarity 

[CaptainsChairwo]

Marco i have the same problem with the battery life.  My sync is also not working as it should it takes uo to 10 attempts to sync. I have screen shots showing a timelapse of my attemots at syncing. The droo in bluetooth may explain the lack of syncing and it dropping connectivity to my earbuds. I am trying to look past it but sync is best part of tracking how your day has been

[SunsetRunner]

Mine has done the same thing, the longer I have it the less it stays
charged. Now it stays charged for barely 2 days.

[Wannabparisian]

Mine drains fast at least I think it's fast. I charged it (26 April)Thursday night by (30 April) Monday morning it was completely dead. I didn't do much with it, besides time checks and syncs once a day. Charged it Monday by Wed(2 May) it was down to 40% I have done nothing with it. I'm a bit bothered by this battery drainage. 

[JoJo-73]

I've tried resetting and letting it go to 0%, nothing works. 

[MarcoGFitbit]

Hello everyone, I hope you're having a great day. @Wannabparisian, it's great to have you on board, thanks for joining the Fitbit Community.

I appreciate your participation in the Forums, I will address your concerns one by one:

@KymberlyD, as @BamIAm mentioned, the small circle you're seeing in the screen of the Versa is the ambient light sensor that helps to increase or decrease the brightness on the screen when it has been set up to Auto.

@CW11, I appreciate you have provided your case number, at the moment I would like to suggest you to keep working with our Support Team as they will handle this situation from now on, please keep me updated with the resolution provided.

@CaptainsChairwo, @SunsetRunner and @Wannabparisian, we have received reports that using some 3rd party clock-faces can increase the battery consumption of the Fitbit Versa which might explain why the battery is not lasting as it should on your watches. At this moment I would like to ask you to reply to me with the name of the clock-face you're currently using and then change it to a Fitbit one, then restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, fully charge your Versa and monitor it. In case the battery lasts less than 48h, please let me know. 

I hope this can be helpful, give it a try and keep me posted! 

[CW11]

I did send my summary to support after I posted it to the community to
Herman V attention. Hope I can get past 3 days on charge with this latest
recharge. Have the fit bit basic face on the watch. I asked support in my
email to them today, how many times do I recharge before you determine I
need a replacement ? cw11

[JustAnya]

The battery is life is very poor. I only wear it during the days and by day 2 the battery is empty. 

[CW11]

I talked to fitbit tech people, they recommended in my case to reset the
watch and see if that improves the life of battery. They indicated we
should get 3-4 days life normally . Ill see if it helps. cw11

[supersmart01234]

I'd recommend talking to support now.

[JustAnya]

Great will reset the watch and hope that helps. Thank you

[Wannabparisian]

Space X by Tulio Castro

[LucyAP]

Hi everyone! I appreciate all your input  about Versa and be assured that we take into consideration all the comments provided by our users to continue improving your experience.

@Localguy I was able to see that you have a case with Support the best option is to continue working with them. I'm sure that they can help you and your girlfriend to get back on track. 

@Doug26 To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

@Sarahjane130, and @lfm710 Please double check that you have followed these steps to restart your Versa. Also, if you haven't done so, try a different port to charge your Versa. A UL-certified wall charger will also work. Don't use a USB hub and remember that this process might take up to 2 hours. 

Keep me posted, I'd love to help you to get back on track! 😉 

[FABrunner]

Hi all. 

Im a U.K. fitbit user. Updated from Blaze to Versa. Purchased from Argos. True battery was awful, not lasting a day at work or a nights sleep. After doing everything suggested in the thread, I decided it was a duffer. Argos exchanged it after a weeks use and I’m pleased to report after a full charge on Saturday it’s just starting to warn low battery Thursday evening.  The only thing I’ve done is take all day sync off. IF you’re U.K. based, don’t give up, get an exchange and hopefully you won’t get a duffer again! 

[Ange6]

Update for me I am still waiting for Fitbit to ship my replacement Versa although they have provided me with an order number they can not advise me when it will be shipped, I am assuming they have had so many returns that they are waiting for replacements but it’s disappointing. 

[EvaGrace11]

If you bought it from a store you can return it through them.
That’s what I did
Good luck!

[lfm710]

 If you had read my comments, I think you can deduce I had pretty much tried everything - including swapping watches with my husband (who had a very long lasting battery) to see if the problem stayed with me which would imply it is something to do with my watch/phone interface, or something obscure I had gotten wrong; or see if the problem migrated to my husband, which would be pretty conclusive that waam getting great battery life. I recommend people exchange their phones after trying just a bit to fix it, but there really is no reason one of these things should die as quickly as some people are reporting.

I find your response odd and puzzling. It does not take someone with a degree in engineering (which I have) to see that there is something fundamentally wrong with a sizeable number of these watch batteries. It would be a mistake to think it is very widespread from this forum, without better data, because, obviously, people with problems will find themselves here. But, Fitbit has better data than that, and should have an idea on what percentage of batteries are failing. On this forum no acknowledgement that there is a problem. I understand you do not want people returning them if it really is something else, but seriously, your response is starting to look like gas lighting. 

Yes - some percentage of your watches have crap batteries. Embrace that idea before you lose all credibility. Already, when I come to these forums, I feel a bit skeptical of anything coming from official posters. 

[LRae85]

Yes it’s on it’s way back. Got my replacement! Works great!

Sent from my iPhone

[LucyAP]

Great news @FABrunner! So good to hear that you are back on track and you are enjoying your Versa. I hope it helps you to crush all your fitness goals. 

@lfm710 Thanks for your feedback. I appreciate all the thorough feedback for the Fitbit environment, customer service, platform and devices. This has not gone unnoticed and be sure that I will pass this along.

To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.

[lfm710]

@LucyAP If you read what I wrote, I said I was returning the bad watch. I got a replacement and the problem went away. So, no need to create a case for this. You will be getting the phone back from my retailer. 

I recommend that as the best solution to a bad battery. 

[Ange6]

Unfortunately mine was purschased pre release directly from Fitbit & I am still waiting for the replacement to be dispatched , I won’t make that mistake again.