Increased 503 errors today

[yulife]

Hi,

We've noticed that we're getting a high rate of 503 errors when users are refreshing their access_token.

We also see intermittent issues when connecting the the APIs.

The status pages say everything is fine, is there some localised outage?

Cheers,

Dan

[JohnFitbit · Accepted solution]

Hi @yulife,

Welcome to the forums!

Thanks for reporting this. We've identified an issue, and currently monitoring it as we roll out a fix. In the meantime, please continue to check our status page for any further updates.

[Bhartesh]

Hi John, We are still getting 503 error very frequently while fetching user step data for a day 

Is there any resolution to the problem?

Thanks

[JohnFitbit]

Hi @Bhartesh,

Welcome to the forums!

Can you submit a case in our support form? We're seeing similar reports and it's easier to track the reports this way.