api.fitbit.com has banned your access based on your browser's signature

[SlavaP]

Hi all, 

We faced with the problem that several hundreds of our accounts were banned by CloudFlare.

the use case is following, we migrated our accounts on Auth2, then started to consume notifiction from fitbit and sent requests. One of them were success but sometimes they failed with message like:

Reguest on:

GET, https://api.fitbit.com/1/user/{account_id}/profile.json

Access denied

What happened?

The owner of this website (api.fitbit.com) has banned your access based on your browser's signature (some signature).

CloudFlare Ray ID: 2c2c4491c6b70844 • Your IP: (ip of our system) • Performance & security by CloudFlare

Can you please help us in investigation what was wrong 

[AndrewFitbit]

@SlavaP Here's a few relevant CloudFlare help pages that you might want to check out:

• Error 1010: The owner of this website has banned your access based on your browser's signature
• What are the types of Threats?
• What does the Browser Integrity Check do?

EDIT: Please check your PM's, I'll need additional information from you. 🙂

[afroman]

Hello, We are experiencing a similar issue, what was the resolution?

Error 1006
Access denied
The owner of this website (www.fitbit.com) has banned your IP address (ip.of.system).

CloudFlare Ray ID: ### • Your IP: (ip.of.system) • Performance & security by CloudFlare

[afroman]

Information provided at CloudFlare indicates that Fitbit is blocking the IP.

I submitted additional details via a support ticket by going here:

https://dev.fitbit.com/docs/help/