Can't Sync after Samsung System Update

[Lbierl]

Since the latest Samsung Security System Update both my mother's phone and my phone can no longer sync with the fitbit. I've tried everything that has been recommended on the web. Can anyone help?

[juliem1]

I just been told that Fitbit doesn't support the zip anymore and that's why they probably telling me to get a new one so it looks like it's going to be the inspire as I don't want to wear them on my wrist.


Thanks




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[waltbros]

That's what I meant. All I need is something that counts my steps and by wearing the Inspire on my belt with the optional "clip" it does that perfectly.

Walt

[Joytobe]

I've tried all the above and nothing worked.

[BarbaraV58]

I can sync my Zip when I log into my laptop, so as long as I do that every few days, I'll live with it.  I looked at the Inspire, but I'm just hesitant to give FitBit any more of my money when they won't support the product I just bought from them a year ago.  And the reviews I read of the Inspire talked about battery issues.  So, I'll just stay with the status quo for now.

[juliem1]

I know I feel exactly the same way there is obviously a problem with the update that is causing problems with the zip so why won't fitbits fix this. I tried pairing zip with my old Windows phone and it connected straight away.  really not happy with Fitbit at the moment








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[gqjeep]

Its been several months since this issue started an still no fix.  Whats being done?

[Joytobe]

Nothing is being done...seems Fitbit doesnt have a fix for the synching issues related to the recent Samsung updates...

[juliem1]

I know really annoying  they just want me to buy a new one!






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[juliem1]

Looks like nothing  they just want us to buy new Fitbits






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[MirT]

Hi since a recent samsung software update my fitbit app messes with the wifi and won't sync unless the wifi is off and data is on. Is there any update on fixing the issue yet? Thanks

[Yarnaddiction62]

Having the same problem.  Got the update today.  I even tried updating the fitbit app, and that didn't help either.

[BarbaraV58]

What update did you receive?  From Fitbit?  Or from Samsung?

[gqjeep]

They gave done nothing so far, other to repeat the suggested fixes that have not and continue not to work.Sent from my Verizon, Samsung Galaxy smartphone

[juliem1]

It was the Samsung updaye




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[MirT]

Is it possible to sync from pc?

[BarbaraV58]

MirT - yes, the laptop sync still works.  I just go on every 2-3 days to get the data uploaded.  But that won't work when I go on a two week vacation, which is annoying... 

[Nsimms164]

It's July already, has Samsung fixed this yet? I can reset my zip and it erases all my steps so nothing gets recorded. I'm getting really tired of this! I've come down to writing my steps on the calendar now - what's the point?!?

[Stefaniek82]

I bought the fit bit alta and am just forgetting about the zip

[BarbaraV58]

No, and since they've phased out this model, I don't expect them to bother fixing the problem. 😞

[Dick36]

Can't sync fitbit Ionic after up grade to Samsung note 10+