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Fitbit shows too many steps and won't reset.

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‎12-23-2018 10:13

‎12-23-2018 10:13

When I got up this morning, I already had 4 miles on my Zip.  It wasn't even on my arm.  I had it on the table next to my bed.  It is not resetting at midnight.  Very frustrating.  I took out the battery to reset it, but no change.  What else can I do?

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5 REPLIES 5

‎12-23-2018 13:28

‎12-23-2018 13:28

Welcome to the forums!

 

Is the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.


You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

 

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎12-23-2018 13:31

In response to WendyB

‎12-23-2018 13:31

I’ll make sure tonight that it’s nowhere around any of that... I’ll let ya know!! Thank you so much!!!

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Best Answer

‎12-28-2018 13:08

In response to AngRa

‎12-28-2018 13:08

A warm welcome to the Fitbit family @AngRa! It's great to see you participating in our Community. Thanks for jumping in @WendyB.

 

I think that's a great explanation! I agree with our good friend @WendyB. Keep an eye on your Zip behavior and let us know if you have better results in the future. 

 

We'll be around. 

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Best Answer

‎01-25-2019 16:15 - last edited on ‎01-29-2019 09:26 by Moderator Alum

In response to YojanaFitbit

‎01-25-2019 16:15 - last edited on ‎01-29-2019 09:26 by Moderator Alum

Mine has done this twice including today. It has nothing to do with vibration. It doesn’t reset at midnight so the number of steps from the prior days rolls into the next day. 

Last time it did this it somehow corrected itself during the day and showed the correct amount. Today it has not reset. Frustrating. This is a bug not user error. 

 

You’ll see the same issue in other Fitbit forums. The Blaze for example. Can we get a solution please??

Best Answer

‎01-29-2019 10:42

In response to Pleeber

‎01-29-2019 10:42

Nice to see you here @Pleeber, thanks for sharing this information! 

 

This shouldn't be happening. I've requested a case for you, our team will be contacting you via email shortly. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

 

Thank you for your understanding.

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