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Installed Battery and now not syncing and wrong time

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‎03-07-2018 12:10

‎03-07-2018 12:10

Last night (Tuesday)  I replaced the battery (which is only lasting one month and not the 6 months is supposed to).

Now my Zip is not syncing (last date/time synced) was yesterday afternoon at 2:47pm CST.

I removed the battery and waited 10 seconds before installing the battery again.  I've also checked the time on my mobile device and computer.  Times on both are correct.  

Still incorrect time and still not syncing.  Any help would be greatly appreciated.

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7 REPLIES 7

‎03-08-2018 06:28

‎03-08-2018 06:28

Same thing happened to me yesterday! Anyone - How do you fix it.

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‎03-08-2018 06:47

In response to ValC1

‎03-08-2018 06:47

same thing with me, it showed a full battery, but this morning I shoveled at work and when I got home at 9:30am it was showing a time of 7:00 and the steps were way off and it has a line through the battery.

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‎03-08-2018 10:34

In response to justjannie

‎03-08-2018 10:34

I would make sure you are installing the battery correctly

 

Here is a Video on it

https://www.youtube.com/watch?v=Pmzz5df3CaY&t=15s

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎03-08-2018 10:38

In response to WendyB

‎03-08-2018 10:38

I did install the battery correctly.  + side UP.  It's showing fully charged.

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‎03-08-2018 15:09

In response to bpluskids

‎03-08-2018 15:09

Awesome help @WendyB! Welcome @bpluskids! I really appreciate that you have confirmed that you have done all the suggested troubleshooting. 

 

Please, confirm that you have restarted your Zip by following this post. If so, you can try setting up your tracker as a replacement device. To do so, please follow this Setup Guide. 

 

I hope this helps, keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

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‎03-08-2018 15:46

In response to LucyAP

‎03-08-2018 15:46

my fitbit is still not showing right time, I lost a whole bunch of steps for today, I'm totally disgusted with my fitbit, I tried new batteries, uninstalling and re-installing,
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‎03-09-2018 06:15 - edited ‎03-09-2018 06:16

In response to justjannie

‎03-09-2018 06:15 - edited ‎03-09-2018 06:16

Thanks for the reply @justjannie! I really appreciate that you have shared your experience with your Fitbit Zip. I wanted to thank you for all the time and effort you have taken to solve this. 

 

To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

 

Keep me posted if you have any other question.

Lucy | Community Moderator, Fitbit

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