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Sync Issue

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‎09-28-2017 17:01 - edited ‎09-28-2017 17:02

‎09-28-2017 17:01 - edited ‎09-28-2017 17:02

The device is saying it successfully synced but it is only showing 844 steps on the website when the device itself is showing over 10000.

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‎10-02-2017 18:11

‎10-02-2017 18:11

Thanks for stopping by @NameTwo! This sounds odd. To ensure that your tracker is working as it should, please restart it. After this, double check if your Zip is syncing. If you sync with a computer, check your dashboard to see the last time your tracker synced.

 

If this doesn't work, please attach a picture of the issue you are experiencing. 

 

Keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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