help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Update tracker trouble!!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2017 16:10

‎11-09-2017 16:10

My zip was working fine til I got a message saying there was an update available!  Now it won’t update or sinc!

Best Answer
0 Votes
1 REPLY 1

‎11-11-2017 11:04

‎11-11-2017 11:04

Welcome to the Forums @Me207! To make sure that your tracker is working correctly, please restart it. After this, try to update your firmware again and make sure that you are following the suggested steps to update on the help article. If it doesn't work, reboot your mobile device and try the update again.

 

If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware.

 

Keep me posted! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes