Zip not syncing

[loulou80]

I have only had my zip for 1 day. Worked fine this morning, syncing with no problems. But tonight it won't sync saying it can't connect via Bluetooth. Everything is turned on, I've even installed app and reinstalled but with no success. Does the zip only sync at certain times of the day?

Moderator edit: format. 

[disue]

I don't see Fitbit Connect as an icon on my dashboard. And I definitely cannot find a Sync Now option.

[commname52]

I don't actually understand why there isn't a "sync now" option on the dashboard. If you give a darn about users, let us use it, Fitbit. So far I love part of it and hate part of it and I've had it for 24 hours. I'd give it a "2  star" on Amazon as a review. 

So, other than taking out and reinserting the battery, tapping it to wake it up, clicking in and out of the fitbit dashboard url and whatever else is on your "solution list" how about just making it not have a problem syncing. You put the responsibility on the user to "fix" a problem it shouldn't have. Not great customer awareness if you ask me.

[Coyoteself]

Before I bought the Zip, I was aware of the syncing problem, but hoped I would be an exception. I'm NOT. I Bought the Zip, downloaded the dashboard and it synced perfectly the first time. Since then it wont sync. VERY frustrating and a completely useless program and something Fitbit has apparently been aware of for sometime now and either can't resolve it, or refuses to try.

[Puddin]

I have problems syncing as well.  Been trying to sync for 3 days for several hours at a time.  The dashboard reads that I synced 1 day ago, but not true.  

[A55mcalister]

THANK YOU! This is the answer I needed!! I had the battery in and working but did not realize I had to open the app on my phone. Aaaaaaah. Much better now. I was despairing of where to click at this site-- been everywhere! Thanks!

[charles9393]

Where is the all day sync button?

[commname52]

Let me know when you find out. Mine last synced last night at 8:45 - it's 6:12 am here - so almost 10 hours. FitBit needs to work on their functionality.

[Puddin]

I totally agree…same here

[J3zip]

Mine would sync after removing the battery, but it would take a half a dozen to a dozen tries. Now it will not sync at all, even after removing the battery and reinstalling multiple times.

[Suzanne2203]

I had tried to reset several times and it ver worked. I had to uninstall and re-install and no problem since!

[J3zip]

I tried uninstalling and reinstalling. It synced the first time, but is unable to sync anymore

[commname52]

It will sync eventually, just not when you want it to. It's frustrating. 

[J3zip]

it's been over 5 days and prior to that, over a month. The Bluetooth signal does not appear to be there.

[commname52]

Well I don't have Bluetooth and my phone (Galaxy 3) isn't new enough for the phone app to work. Everyone seems to complain about the syncing. If you google around, there are hundreds, maybe thousands, of people who complain about the syncing. I think it's a problem in the actual device. 

It's interesting, a year ago FitBit stock was $51 a share, now it's around $12. They say it's because there are more fitness trackers on the market but I think it's because FitBit has product flaws that are affecting their sales. 

[rukidding]

me too!  none of the suggestions makes my fitbit sync.  stuck on 7:00   when I try to force it, I get the no internet connection message.  clearly, I DO have internet as I am writing this.

[Puddin]

I do not think it is our computers, I think it is that Fitbit can not handle so many syncing at the same time.

[junire]

ya...same problem here...I clearly AM connected to internet or wouldn't have this page, but tells me there is no connection. gaaa. Worked fine for years until July 21.

[J3zip]

On mine, it appears that my Fitbit Zip Bluetooth signal is defective and just has zero signall output.

[Rtype]

I see where others are following all the recommended steps and it is not working. I did the same and none of the recommendations work either. If you look at the ratings on the Win 10 fitbit app there are 1631 1 star ratings...horrible. But..I did move my zip close to the usb bluetooth receiver on my computer and it syncs almost all the time. My theory is the bluetooth broadcast is really weak and the signal detection algorythym's threshold is fairly high....meaning a weak signal = "no device found".   

[w2zip]

7-26-16

I've been having problems manually syncing my Zip also. This afternoon I was prompted to update my Fitbit Connect. I'm now running version 1.0.3.5512   That update seems to have fixed the manual syncing issue.