11-14-2017 09:14 - last edited on 11-16-2017 14:09 by LucyAP
11-14-2017 09:14 - last edited on 11-16-2017 14:09 by LucyAP
Cant sync fitbit tracker. Already uninstall and install back fitbit application and replace new batttery for verification. Still problem yet.
No change any email or password.
Pls help to support. Thanks
Moderator edit: subject for clarity
11-16-2017 14:23
11-16-2017 14:23
Welcome to the Forums @jmahat! Thanks for sharing your experience with your Fitbit Zip. To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.
Keep me posted if you have any other question.
11-16-2017 19:12
11-16-2017 19:12
I too am having the same problem ever since I updated to the 5.90 version. very irritated at this point.
11-17-2017 07:40
11-17-2017 07:40
Thanks for stopping by @jyy777! I really appreciate your feedback about Zip's firmware update. This help us to keep improving our products and services.
To solve this, please restart your Zip and follow the help article Why won't my Fitbit device sync?
I hope this helps, keep me posted! 🙂
02-23-2018 19:06
02-23-2018 19:06
My Zip isn't syncing using the dongle & Windows 10 laptop like it normally does. It shows last sync 2/22/18, 5:58pm. It also showed low battery, replaced the battery, then Zip shows incorrect time and steps for today, I know I had more pre-battery replacement. When I log into the website using my laptop, it shows my battery power is half. I have tried everything I know to do, have searched the forums, have removed & reinstalled device on Bluetooth, Windows 10 laptop, reset the Zip by removing the battery THREE times, battery is installed properly, not first time this has happened. I would love to fix this, but it's becoming almost a nightmare & not worth the trouble. I may just buy a new one from a different company. Please help if anyone can, thank you!
02-26-2018 13:48
02-26-2018 13:48
Nice to see you here @siouxbee19! This is not the expected behavior from Zip and the Windows 10 app. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.
Keep me posted if you have any other question.
03-02-2018 03:33
03-02-2018 03:33
Have literally tried everything the online help thingy says, restating, uninstalling, trying on another device, turning zip off and on, removing zip and re-adding refuses to sync comes up with operation couldn’t be completed contact com.fitbit.HTTP error 400
Just wanted my Fitbit back and now it’s not working.
03-03-2018 08:51
03-03-2018 08:51
Welcome to the Community @S8ndy! I really appreciate that you have described the issue you are experiencing with your Zip and that you have shared the troubleshooting steps you took before posting.
To better assist you, I've created a Support case for you. You should expect an email from Customer Support at the email you used to register with the Community forums.
Keep me posted if you have any other question.