Zip not syncing

[FaithBlack]

I cannot get my Zip to sync with my Windows 10 laptop, nor with my Android phone. It used to sync fine with my laptop until Sunday, but I have not been able to get it to sync with my phone, a Moto G4, for months. 

I have tried un/reinstalling the app on both devices. Repeatedly. My internet connection is fine, so that's not it either. It's also the only Fitbit in the house at the moment. I even tried setting up my current device as a new one, & even that didn't work.

I've been through all the help section, & still can't get my device to sync. 

I have been a long time user of Fitbit products, but it would be really nice if I didn't have to contact support so frequently.

I would also like to point out that at least 50% of FitBit's negative reviews left on the Google Play store on 4/3/18 were complaints about syncing issues after a recent update, & the most popular question on the help page is "Why won't my Fitbit sync?", so clearly it's not just me. 

Moderator edit: subject for clarity

[Hantszn]

Same here. Stopped synching yesterday afternoon. I’m in a challenge too so that’s now showing me as a couch potato! 

[LaurelO]

I have been unable to sync my Zip to my laptop using Fitbit Connect since installing the latest update on 4/4/18. It has occasionally synced (like once per day if I'm lucky, though I'm with my laptop most of the time), but if I try to do it manually using Connect (which has always worked in the past), it fails. I un- and re-installed, turned Bluetooth off/on, disabled/re-enabled Bluetooth, restarted laptop, and any other solution I found posted, but syncing isn't happening like it used to, and Connect won't connect, even when no other device is in the house.

[solo2]

Having the same problem here. Mine quit syncing with either windows 10 or 7 some time ago and now has major trouble syncing with my andriod phone. I'm about ready to throw this thing out of the window.

[LaurelO]

Solo2, mine syncs now. I went to the Help page from my dashboard, then to the Get Support page, and started a chat. the agent said there was a firmware update I didn't appear to have; installed it; and voila, now my device syncs every 20 min. when I'm near my laptop. Maybe your sync problem could be solved as simply... Good luck! 

[solo2]

I'll give that a try, thanks.

[LucyAP]

Hi everyone and welcome to the Forums! Awesome help @LaurelO! @solo2, @FaithBlack, and  @Hantszn Thanks for sharing your experience with your Zip tracker. If you are still experiencing a difficulty syncing your tracker, please restart it. Also, you can try the suggested troubleshooting at the help article Why won't my Fitbit device sync?  

I hope this helps, keep me posted! 😉