Zip rapid battery drain on iOS version 2.41.1

[KateFitbit]

Update 3/21/2018: It has taken the team longer to identify the root cause of why some users are experiencing rapid battery drain with while syncing the Zip to an iOS device. We will continue to investigate, but I don't currently have a timeline for fix. Along with turning off all day sync, we do suggest syncing to a computer or Android device if possible. Thanks for your reports and patience. 

Update 11/25/2017: We are still aware that some users on iOS are reporting rapid battery drain and are working on the issue. Once I hear further, I will update this thread. Thanks for all your reports. 

I've been notified that there are reports of Zip battery draining quickly on iOS version 2.41.1 and our team is currently investigating. If you are experiencing this, we recommend disabling all-day-sync for now. I'll update this post once I hear more. Thanks as always for your patience and understanding. 

Turn off All-Day Sync:

1. From the Fitbit app dashboard, tap or click the Account icon in the top right-hand corner. 
2. Tap on your device 
3. Find the option to turn off All-Day Sync.

[DeeSchu]

Keeping my fingers crossed, my battery has been full for over two weeks now!

Sent from my iPad

[Glenny1963]

My Fitbit zip has been fine too for about 2 weeks. Maybe things are starting to sort themselves out.

Get Outlook for iOS

[cathyjcj]

Yes mine seems to be working fine again also.

Yes mine too.

Sent from my iPhone

Moderator edit: merged reply

[VickieHa]

I am currently waiting for my third zip to be sent to me.  This is the second replacement.  This is a piece of crap.  The battery drains in less than a week and you will not give me a refund.  I will keep requesting replacements as long as they keep dying.  If you know this is an issue FIX IT or give me a REFUND.  Either way, I am done with fitbit.  Fitbit is no longer the only player in the game.  There are other alternatives out there.

I am on my second zip replacement.  Three zips and three batteries in three months.  Piece of crap.

Moderator edit: merged reply

[Slowmotion]

I'm grinning at your reply! Thanks! Us ol' folks have to stick together and share the brain  😉 My fitbit zip has been working really well since I last posted. Zero battery issues.

Ignore this reply! It has attached itself to the wrong original post!

[ADKzip]

Not mine -- in fact, it's worse now!  Syncs only a partial number of steps to iPhone.  Since the Windows 10 app continues to be slow to load and clunky to use, I really would like to be able to rely on the iPhone to track my steps.  Am seriously looking into alternatives, some of which are highly ranked by tech magazines.

[MJI57]

My battery is still doing the full/half full/almost empty/oh, full again thing. But the clock on mine is always wrong and it continually resets to 0 and then cycles through starting with the 5.90 and all of the faces. I haven’t worn it for the last week while I was on vacation and then tried it again today. Same old crap. If anyone comes up with a non-FitBit that you clip on rather than wear on the wrist, please share.

Sent from my iPad

[gerrykel]

I've posted earlier about my zip and the batteries i've gone through. Just on Amazon ,many pedometers but not many that clip on and sync with phone. So if anyone comes up with an alternative, please post.  I do like the FITBIT ZIP, but need it to work consistently.

[Kathy64]

Since I turned off all day sync and stopped putting my zip next to my
iPhone when charging overnight I’ve had no problem. I’m on IOS 11.2

[soteach]

My batteries never last more than one month, sometimes less.
I would love to find another clip on pedometer that will sync with my phone,
but as yet have not found one.

[RES13]

Spoke to soon about the zip yesterday synced and went back to half charge battery, Placed on pocket this morning for work and tonight come home and is stuck on smile face synced it to see what it did. It down loaded 150 steps and is still stuck on smile face and half charge battery. Guess we still have problems will change battery and see what comes up next.

[Slowmotion]

I think I am using a completely different Fitbit than the others that post
on this forum. I use the little tiny one that hooks over my pocket. It's
not worn on the arm like a watch. It must have been one of the first FitBit
Zips to come out. It's working like a hot **ahem**! I even went swimming with
it accidentally ... not once but twice and its still working! 🙂

[VickieHa]

Garmin has one called the Vivoki that clips on and syncs to your smartphone, but it is $199.99 on amazon.  Not willing to pay that yet.

[MJI57]

Garmin also has a Vivofit 3 that comes with a wristband but you can buy a clip for it to wear that way. Only $52.70 on Amazon currently and you can buy a Garmin clip for $24.99 or a 3 pack of a different brand for $9.99. I am considering this one. And it says the battery lasts a year.

Sent from my iPad

[VickieHa]

Thanks. Will have to check it out.


Vickie

[UncleVanya]

I have the FitBit app on iOS 11.2.1. My battery has lasted very long with All-Day Sync ON, but to be belt-&-suspenders safe I have turned it OFF. When I want to view status from my iPhone I can tap the Zip to force sync.

[H-zip]

I’ve done this! No change. Seriously disappointed in this product bought specifically for working on the wards in hospital. Would have been more cost effective to by large watch strap so I could wear Alta on my ankle. Total Rubbush. You’ve been selling thus with problems clearly since at least 2014. Appalling.

[VickieHa]

I have not tried my third zip yet. The battery is maintaining in the second one. Good luck getting your money back.


Vickie

[Glenny1963]

My Fitbit has suddenly started working fine with no issues. It’s strange because you’d think if the issue is resolved for one person it would be for the majority

Get Outlook for iOS

[ADKzip]

Every time I manually sync -- either on the iPhone or my Windows 10 desktop -- the battery "drains" although it also seems to come back to full strength within a brief time.  However, because I have to manually sync... unless I do so right before going to bed, the stupid thing does not record all my steps for the day!  Luckily, I am no longer in a walking challenge.  However, this is utterly ridiculous.  I think I'll turn the all-day sync back on and if and when it drains the battery, I'll buy a Garmin.