10-25-2017 17:50 - edited 03-21-2018 10:22
10-25-2017 17:50 - edited 03-21-2018 10:22
I've been notified that there are reports of Zip battery draining quickly on iOS version 2.41.1 and our team is currently investigating. If you are experiencing this, we recommend disabling all-day-sync for now. I'll update this post once I hear more. Thanks as always for your patience and understanding.
Turn off All-Day Sync:
Actively managing your weight? Find accountability buddies on the Manage Weight board
11-29-2017 10:09
11-29-2017 10:09
I tried the Fitbit One for a while, because I was climbing a lot of hills and I wanted to see how many "flights" I was getting out of that. Then one day a cold front came in, the pressure dropped and suddenly I logged 50 flights of stairs while sitting at my desk. I went back to the Zip after that.
It's probably too early to tell, and might be a coincidence, but there was a software update the other day that brought the iPhone app up to 2.43.1. They never say any more than "Bug fixes and improvements" so I don't know if an actual fix went in for this, but for the last couple of days my battery has stayed stable at full. Of course that's happened before so it will probably take another few days to know for sure if anything really changed.
11-29-2017 10:17
11-29-2017 10:17
11-29-2017 12:03
11-29-2017 12:03
I don't want to reward them by buying another of their products. At this point, if I have to replace this it will be with a product from another manufacturer. This is my second one (first failed but it would get months out of the battery). This one needed battery replacement every two weeks. Now it won't last a full day. Ridiculous!
11-29-2017 12:09
11-29-2017 12:09
I cancelled Fitbit orders too. It's just too frustrating and the products are too unreliable. I am SO INCREDIBLY DISAPPOINTED in the LACK OF RESPONSE from Fitbit. Serious brand damage. Even if they fixed it tomorrow, I would still be disappointed in the fact that they have made little to no effort to respond to complaints and rectify the problem. Maybe the next step is a Consumer Affairs complaint.
11-29-2017 17:26 - edited 11-29-2017 17:27
11-29-2017 17:26 - edited 11-29-2017 17:27
I just changed my battery on on Saturday and it already says I have used half of it. I have been replacing batteries every 4 to 6 weeks since I bought it almost a year ago.
11-30-2017 02:34
11-30-2017 02:34
11-30-2017 04:54
11-30-2017 04:54
Mine is doing the same thing. I don't have all day on.
11-30-2017 06:40
11-30-2017 06:40
11-30-2017 07:47
11-30-2017 07:47
11-30-2017 07:56
11-30-2017 07:56
12-02-2017 05:06
12-02-2017 05:06
I did that and now my zip won't sync when I manually do it. My computer says it can't find the tracker now.
12-02-2017 14:43
12-02-2017 14:43
Hey Fitbit... Any updates you can give us? I notice that the negative reviews are starting to pile up on Amazon and your lack of response is making it worse for all of us.
12-02-2017 15:10
12-02-2017 15:10
12-02-2017 20:31
12-02-2017 20:31
So what are we supposed to do in the meantime. My daughter gave me mine in June of this year. It stopped charging the battery about three weeks ago ago and now the battery is completely dead. From what I am reading it sounds like it won't do me any good to change the battery. When will this get fixed?????? Please reply to my wife's email account which is debratrezza1955@gmail.com Thank you
12-02-2017 21:19
12-02-2017 21:19
12-03-2017 03:50
12-03-2017 03:50
Hi, I am on my second Zip with battery issues. Having read that this is a common fault linked to iOS versions, my question is should I delete my zip from my iPad and just access and update it from my phone which is an Android version?
12-05-2017 05:09
12-05-2017 05:09
Yes, I just bought a new zip and I haven’t even had it one month yet and I’m on my third battery. The last one that I put in didn’t even last 24 hours.
12-05-2017 11:15
12-05-2017 11:15
I am on my second zip , the second was supplied by Fitbit when I began to have battery drainage, at no charge. But the point is, I love it when it works. So I am now in search of the competition!!
12-06-2017 11:06
12-06-2017 11:06
I hope fitbit listens! My One drains in less than a day (used to get a week minimum from a charge). I dug out my old Zip but can’t afford to replace batteries very often. And I just don’t want everyone knowing I’m tracking my steps with the wrist models. I am so disappointed with Fitbit. The little discreet trackers have definitely helped me with my fitness level and weight, so very sad I may lose my trackers!
12-07-2017 09:31
12-07-2017 09:31
When did they replace your zip? I just received my zip in the mail on Thursday, set it up on Friday, and as of yesterday (Wednesday) had 0 battery level. I'm talking with a fitbit rep on chat right now and they are not at all helpful.