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Zip resets when I sync

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‎04-09-2017 14:08

‎04-09-2017 14:08

I only sync every few days and every time I've done this lately, my Zip has gone to zero and my account steps don't count any of them, so it's useless. Any ideas?

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‎04-11-2017 09:01

‎04-11-2017 09:01

Thanks for stopping by @Siren74! This sounds odd. To ensure that your tracker is working correctly, restart it. While restarting your tracker, check if the metal spring is correctly aligned as described in this post. Also, to ensure that your tracker is syncing correctly set it up as a new device. 

 

Finally, if you remember the amount of steps that are missing you can manually log them. 

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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