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Zip syncs only after restart

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‎09-10-2017 21:33 - last edited on ‎09-12-2017 19:42 by Moderator Alum

‎09-10-2017 21:33 - last edited on ‎09-12-2017 19:42 by Moderator Alum

I have windows 7 on desktop Dell. Have had no issues ever until recently. Fitbit Zip only syncs when I restart it by removing battery and waiting a minute and replacing. Also Synced it a couple of minutes after midnight and zip displayed duplicate steps from previous day when it should have been zero since i was at computer for the a few minutes prior to midnight until a few minutes after and didn't take any steps.

 

Moderator edit: title for clarity

Best Answer
109 REPLIES 109

‎04-28-2019 05:34

In response to MissyBee37

‎04-28-2019 05:34

The developer mode stuff isn't as invasive as you might think.  I was hesitant too.  It didn't work for me though and I ended up switching it back, not because there were any negatives to the other Bluetooth version but just so everything was standard if it wasn't working anyway.  It's worth a try, can always go back.

Best Answer

‎05-14-2019 08:03

In response to Ringthief

‎05-14-2019 08:03

I tried this on a Moto X4 and it works initially but after about 30 minutes the Zip Tracker gets lost and the Fitbit app can't find it. I've tried disconnecting the tracker from the app and then when I tried to reconnect them, the app can't find the tracker. This is as maddening as everyone says. It has essentially rendered my Zip useless. 

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0 Votes

‎05-14-2019 08:06

In response to einyv

‎05-14-2019 08:06

Does it continue to work? I've tried this but it only works for about a half hour.

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0 Votes

‎05-15-2019 10:37

‎05-15-2019 10:37

The problem is with the firmware version. The latest one is broken. All they have to do is roll back one version and it would solve everyone's issues, but they could care less.

Source: have friends with fitbit zips that never upgraded their zip firmware and theirs works perfectly. I also found my old Zip, wasn't on the latest firmware and worked perfectly. I updated it, and it broke. It is really a simple fix/problem. fitbit could care less.

Best Answer

‎05-21-2019 13:01

In response to kandrade

‎05-21-2019 13:01

I am utterly sick of this. Fitbit just don't care. Time to move on. I took the battery out yesterday and put it back in which is totally unsustainable as a solution.. it worked for two hours. Now back to where we were before. Absolutely rubbish and Fitbit just don't care.

Best Answer

‎05-21-2019 13:48

In response to chrisjohnson290

‎05-21-2019 13:48

It continues to work as long as my phone and the Fitbit app are open. Once
separated or another app is opened, they separate and file for divorce
Best Answer

‎05-21-2019 13:48

In response to kazredhead

‎05-21-2019 13:48

I've literally quit using my Zip and I'm not even considering buying
another Fitbit product. This is an easy fix. They essentially have to roll
back the update for the Zip. It's nonsensical. I essentially spent $100 for
this several months ago and now it is useless and Fitibit doesn't even have
the respect to respond to these issues in a viable way. They could at least
try to incentivise all of us Zip owners to buy an inspire buy giving us
some sort of coupon but they just don't care. Take care Fitbit.
Best Answer

‎05-21-2019 14:55

In response to kandrade

‎05-21-2019 14:55

Too bad we dont have a utility to flash firmware. When I worked at Lexmark
we had the ability to flash firmware while testing printers. But Fitbit
would have to make the firmware available to the public.
Best Answer
0 Votes

‎07-24-2019 07:58

‎07-24-2019 07:58

Same here.  Very frustrating.  I have resigned to the fact that I will have to take the battery out every night before midnight and reset it to sync.  I don't want to buy another fitbit if the problem is my phone but seeing everyone else with this issue, I believe it was due to an upgrade that affects us all.  Fitbit needs to fix this problem.  I have tried the steps found on the internet to resolve this issue but it DID NOT WORK!

 

ARGGGGG

@becker86 wrote:

I have windows 7 on desktop Dell. Have had no issues ever until recently. Fitbit Zip only syncs when I restart it by removing battery and waiting a minute and replacing. Also Synced it a couple of minutes after midnight and zip displayed duplicate steps from previous day when it should have been zero since i was at computer for the a few minutes prior to midnight until a few minutes after and didn't take any steps.

 

Moderator edit: title for clarity

 

Best Answer
0 Votes

‎07-24-2019 08:00

In response to LucyAP

‎07-24-2019 08:00

Thank you for these steps.  I did them all and still am having problems with my Fitbit Zip syncing.

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0 Votes