Hi all, received the following 2 emails from fit bit:
We appreciate you getting back to us and for the additional information that you have provided.
We would like to share with you that we already created a ticket for issue and forwarded this concern to the designated team involved who are working to resolve it as quickly as possible.
As you may know, our customer's voice has always been essential in the development of our services and products.
We kindly inform you that we work daily to enhance our services and products, and we believe there is always room for improvement.
Since we have an ongoing issue for this, we would also like to apologize for the inconvenience this issue has caused and we appreciate the continuous trust that you put in our products.
As for now, we suggest you to keep your Fitbit app up-to-date as a full fix will be available in the next Fitbit app version.
We are eager to get you back on track as soon as possible and we want you to have the best Fitbit experience. If there's anything that we may do to assist you in the meantime, do not hesitate to let us know.
Sincerely,
Hannah and the Fitbit Team
--2nd email:
This is a follow up email regarding the issue that you're having with your Zip that is not syncing.
You may follow the steps below to update your Fitbit app to the latest version:
Open the Play Store app.
Tap the menu icon in the top left.
Tap My apps & games. If the Fitbit app has an update, you’ll see it in the Updates list.
Tap Update.
We hope this helps. Should you have any questions, don't hesitate to contact us back.
Sincerely,
Hannah and the Fitbit Team
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I have tried all of the above. I did notice that an automatic update happened on the 16th August and have suggested to Hannah and the Fitbit Team that this may be the problem!!!!!Good luck everyone 😉😉Sent from my Samsung Galaxy smartphone.
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