08-25-2019 07:47
08-25-2019 07:47
Last few days my Zip will only sync with phone app by removing and reinstalling the battery.
08-26-2019 13:10
08-26-2019 13:10
The same thing is happened yesterday … today my Zip is "rejected."
08-26-2019 15:00
08-26-2019 15:00
Exactly the same is happening to mine for the last few days. Have sent an email and await their reply. I will update you.
08-26-2019 15:32
08-26-2019 15:32
Same here...since last week.
08-26-2019 18:43
08-26-2019 18:43
My Zip is not syncing either. I tried the battery removal and it worked once, but now that is not even working.
08-27-2019 04:54
08-27-2019 04:54
Same thing is happening to me for 6 days, now. Only works if I remove battery and then put it back in. I've been on phone twice with Tech support. They have no suggestions.
08-27-2019 04:58
08-27-2019 04:58
08-27-2019 05:24
08-27-2019 05:24
Thanks Patty. Maybe its their way of getting us to upgrade our device:)😜😜
08-27-2019 06:03
08-27-2019 06:03
I just uninstalled and reinstalled the Fitbit app on my phone. Still not syncing:(
08-27-2019 09:14
08-27-2019 09:14
Ugh. My zip hasn't synced since the 22nd. This is very frustrating. The app keeps saying "device not found".
I will try battery removal and reinsertion next. If I can get the darn thing open!
08-27-2019 10:17
08-27-2019 10:17
Thank you, tried everything but that! When I restarted Zip it said battery low, so that may be why it is loosing sync.
08-27-2019 10:19
08-27-2019 10:19
08-27-2019 10:26
08-27-2019 10:26
Same here would like some info jf you get some
08-27-2019 10:50
08-27-2019 10:50
08-27-2019 11:13
08-27-2019 11:13
Thank You for the Update:)
08-30-2019 19:42
08-30-2019 19:42
Mine stopped about 4 days ago, and only resets after removing the battery. Really annoying, and it appears most others are having the same problem. Hope it will be solved quickly!
08-30-2019 19:43
08-30-2019 19:43
Not the problem. I inserted a new battery even though mine was reading medium....didn't change a thing!
08-30-2019 20:49
08-30-2019 20:49
You are correct. I chatted with tech support and they said it is because I am using a non supported phone.
08-31-2019 01:17
08-31-2019 01:17
08-31-2019 04:51
08-31-2019 04:51
What did you do to get it to work?