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Zip won't sync

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‎11-18-2017 07:34

‎11-18-2017 07:34

My zip hasn't synced to my phone since Wednesday. Every time I try to sync it just keeps looking for it but can't seem to connect. Any ideas?

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‎11-18-2017 11:16

‎11-18-2017 11:16

It's great to have you here @Shaena! I'm sorry to hear that your Zip hasn't synced. I would like you to try this syncing troubleshoot. 

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-19-2017 11:24

‎11-19-2017 11:24

I also seem to have a hard time getting my zip to sync sometimes I have to try several times or go log in and check for updates which its up to date now then sync again... this is if i'm sitting right at my computer it still sometimes will not sync wheni tell it to do so... a suggestion would be cool I think if fitbit connect would make a sound when your sync was successful and or a different sound when it isn't hopefully things get sorted out and fixed soon. I sometimes sit my tracker right on top of the dongle and it still will not sync. It will when it feels like it thankfully at least.

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‎11-21-2017 16:28

In response to jewlr

‎11-21-2017 16:28

It's great to have you here @jewlr! I'm sorry for the syncing issue you've had. If you experience this again, please try this syncing troubleshoot. 

 

Regarding your idea about Fitbit Connect making a sound when your tracker has synced. You may want to post it in our Feature Suggestion board, those are viewed by our engineers and developers. 

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-27-2017 08:42

In response to SilviaFitbit

‎11-27-2017 08:42

I keep getting unknown error messages when trying to sync my Fitbit zip.  I retry and get the same thing.  I am on a Mac running OS 10.13.1

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‎11-27-2017 12:06

In response to billb

‎11-27-2017 12:06

It's great to have you here @billb! I would like you to follow this syncing troubleshooting. Also, if you have a screenshot of the error messages that you're having, please attach it to your next reply. 

 

Hope this helps! Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-27-2017 15:57

In response to SilviaFitbit

‎11-27-2017 15:57

I took the battery out for 10+ seconds to reset my Fitbit and it seems to be syncing now.

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‎11-28-2017 17:03

In response to billb

‎11-28-2017 17:03

I'm glad to hear that your Zip is working properly now @billb! 

 

Hope I can continue seeing you around. Have you checked the Discussions Board? There you can find get moving, eat well and sleep better tips. Robot Happy

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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