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strange text list instead of usual dashboard.

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strange text list instead of usual dasboard.Been this way for awhile now,

When I click on help there is a message you  are aware of problem and are working on it,but so far it is still not working. 

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Thanks for stopping by @pearson65! This sounds odd. To better assist you, can you please attach an screenshot of your dashboard? 

 

I look forward for your reply! 🙂 

Lucy | Community Moderator, Fitbit

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Since I posted this I have spoken to support and they say there is a problem on your end and they are working on it. This has been going on for a couple weeks and still no solution. What's up?

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Hi @wannaknow! To further assist you please provide me with a screenshot of the weird text you are seeing in your Dashboard. 

 

I look forward for your reply! 🙂 

Lucy | Community Moderator, Fitbit

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Not sure this screen willwork.file://localhost/Users/admin/Desktop/Screen%20shot%202017-09-22%20at%202.16.31%20PM.png

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actually already see it didn't.Could it help if my husband took the battery  out of his Zip and restarted it? I suggested it and he said it could just make matters worse.

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Thanks for the reply @pearson65! Since is the online Dashboard and not the tracker that is displaying the weird text, I don't think that will help. To insert an image in your post:

 

  1. Start a new post.
  2. Click the Photos button from the editor's tool bar:
    photos.PNG
  3. Choose one of the image source options and follow the on-screen instructions.

Your image should appear in the message once it has been posted.

 

I look forward for your reply! 

Lucy | Community Moderator, Fitbit

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Ok,Not really good at this but will give it a try as soon as I get a chance.

When I go to Help,am still getting the message-We are aware of the problem and are working on it.X

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