11-21-2017 11:48 - edited 12-13-2017 10:53
11-21-2017 11:48 - edited 12-13-2017 10:53
Update: 12/13/2017: Hi Everyone, this issue was resolved in iOS app version 2.44, please update your app and you should see the account button. If you still have this issue, please let me know. Thanks for your reports and patience.
Hi Everyone - Our team is aware that the iOS account icon in the top upper left hand on the app is not visible to some, we hope to have a fix shortly.
In the meantime you can try the workaround mentioned in @LZee's post, tap above the share icon and you should be able to access your account.
Thanks for your reports and patience.
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11-23-2017 14:43
11-23-2017 14:43
no luck with that here
11-24-2017 01:18
11-24-2017 01:18
11-24-2017 04:10
11-24-2017 04:10
@Pablo-86 wrote:
No problem, it is too faint to easily see but it is there.
Sent from my iPad
Really faint on the top left corner, but it is there.
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
11-27-2017 10:35
11-27-2017 10:35
Hello everyone, I hope you're doing well.
Thanks for your reports, in fact we're experiencing an issue where the Account button is not currently showing in the Fitbit app. At the moment I would like to suggest you to follow @LZee's workaround posted earlier while our team works in a prompt and proper solution for this situation.
Thank you all for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
11-27-2017 18:55
11-27-2017 18:55
i realize you have been working on this. none of the work arounds have worked for me.
my charge hr will also no longer sync or be found in my bluetooth. have not been able to use my fitbit for quite some time. i have m.s. and using it helps me a lot.
11-28-2017 06:35
11-28-2017 06:35
Hello @lola917. I hope you're doing well, it's nice to see you around.
Are you having trouble syncing or setting up your Charge HR? In either case I would like to suggest you to follow these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
11-28-2017 16:05
11-28-2017 16:05
lol. i cannot do this as the missing account button issue is ongoing. but ty for your response
11-28-2017 17:45
11-28-2017 17:45
I got a new iPhone 7plus, installed the Fitbit app, connected to my Fitbit ...seemed all ok. Went back in 1hr later ...the account button /link on the app has gone. Does anyone know how to get it back
11-29-2017 02:33
11-29-2017 02:33
My devices are not showing on my iPhone X app and my account on the dashboard is gone and instead is replaced by Notifications. How do i access my other devices from my iPhone?
11-29-2017 05:31
11-29-2017 05:31
Hello @bibmacasaet, welcome to the Fitbit Community, it's great to have you on board. Thanks for taking the time to reply @lola917.
Please note that even if the Account button is not showing up on it's usual spot (top right corner of the screen) you can still tap on it and be redirected to the Account screen. The button is currently invisible.
I hope this can help, give it a try and let me know the outcome.
11-29-2017 15:29
11-29-2017 15:29
I'm not familiar with the iPhone app specifically, but I have seem cases with the app not appearing to work correctly being solved by deleting the app and reinstalling it.
11-29-2017 22:34
11-29-2017 22:34
@Charge2account I did a search of the iOS forum and moved your message to the current thread. Please read some the latter posts.
11-30-2017 09:25
11-30-2017 09:25
hello. i did this and it worked. unfortunately, there is still something wrong as it loses time every day.
11-30-2017 09:28
11-30-2017 09:28
hi. i have factory reset the fitbit (great videos on youtube). my watch is still not working
correctly even with finding account button and installing/reinstalling.
11-30-2017 13:04
11-30-2017 13:04
I thought it was just me with the missing icon! I was going crazy. I'm glad it's being fixed
12-01-2017 12:00
12-01-2017 12:00
The account button seems to be invisible right now. Look at the upper right hand corner of the screen. There is a little square with an arrow coming out of it. Tap in the white space above that icon. Your account will pop up and let you add a new device. Whew!
12-02-2017 08:30
12-02-2017 08:30
Thank you so much, I was starting to wonder what I was doing wrong. I think I deleted my App to download again about 10 times to see if it would come back again.
I wanted to add the new Aria 2.
12-04-2017 10:29
12-04-2017 10:29
I switched to a new phone and the APP still does not have the correct icons to update my account. I see this is a "bug " and needs to be fixed...how do I sync my band and my phone until it is fixed??
12-05-2017 06:13
12-05-2017 06:13
Hello everyone, I hope you're doing well.
As mentioned by @karenxfiles above, the account button is still there, only invisible. Our team is aware of this situation and is working towards a prompt and proper resolution.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
12-06-2017 05:11
12-06-2017 05:11
I have had the same issue since the release of IOS 11. Issue first appeared on my iPhone 7 when I did the IOS 11 update. I have now moved to the iPhone 8 Plus and still have the same issue. If you touch the screen where the Account Icon should be it does work but there is no Icon. Please fix soon!