help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

All my data is gone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2016 11:03

‎05-12-2016 11:03

My Fitbit HR was not syncing correctly to my phone, I kept trying and trying but it would get stuck and just stop syncing. So I deleted the app on my iPhone and when I re-installed and opened the app I noticed on my Fitbit all my data was gone, saying I had done 0 everything. When I know I had done over 10,000 steps today. Is there anyway to get this back!?

Thank you in advance
Best Answer
0 Votes
2 REPLIES 2

‎05-13-2016 02:09

‎05-13-2016 02:09

Hi @Alette

 

Moved this thread from the Charge HR to the iOS app section to increase the chance of getting a solution.

 

Can you check if the timezone is correct in the Fitbit App settings (iOS?), when automatic timezone is enabled, consider to disable and select the timezone manually.

 

With a incorrect timezone, your tracker can have started a new day during the day believing it's midnight.. so your steps appearing on another day then today.. Cat Embarassed

Best Answer
0 Votes

‎05-16-2016 08:00

In response to SunsetRunner

‎05-16-2016 08:00

Welcome to the Fitbit Community @Alette, hope you're doing great today! Have you checked what my friend @SunsetRunner suggested?

 

Have you tried doing these steps? Is your data back on your Dashboard?

 

Let us know the outcome!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes