Alta won't sync

[SunsetRunner]

I bought m Alta in July and updated the firmware thorugh my iPhone at the beginning of September. Since that update, the device will not sync with my phone, my boyfriends phone, his macbook, my laptop or my work laptop. I have emailed with customer service, finally receiving a dongle while I was out of the country last week, about a month an a half after my first inquiry. I have also called customer service, who simply wanted me to try more troubleshooting strategies that I have already attempted. 

I was very excited to get a Fitbit this summer and have many friends who have been happy with theirs. However the 45 day warranty is simply not enough since it was the update from Fitbit that ruined my tracker. If anyone knows how I can get a new device, or can recomment a more reliable brand, I'd love the help. 

Moderator Edit: Edited thread title.

[AlejandraFitbit]

A warm welcome to the Community @SunsetRunner. Thanks for troubleshooting this inconvenience by yourself. If your Alta is not syncing with your iOS phone, I recommend following our syncing troubleshoot. After these steps your Fitbit should sync without an inconvenience.

Let me know the outcome. 

[SunsetRunner]

I have tried this list of troubleshootnig 4 different times in the last two
months. It has not worked.

[DerrickS]

Hi @SunsetRunner,

I think that the following steps will help you get back on track with your Alta:

1. Restart your Alta.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup process mentioned here to re-pair your tracker to your account.

Let me know if there's anything else that I can do to help!

[SunsetRunner]

I have restarted my Alta about 4 dozen times at it does not make a difference. I turn my bluetooth on and off daily to share a speaker with my boyfriend, so I don't think that will change anything. I've disconnected the Alta with my account, so the replacement setup process mentioned here is the same process I've been trying for the last month. 

I also feel disrespected that you changed the title of my post. It is true that my Alta isn't syncing AT ALL. 

[DerrickS]

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jaa2012 wrote:

I also feel disrespected that you changed the title of my post. It is true that my Alta isn't syncing AT ALL. 

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@SunsetRunner Me editing the thread title wasn't meant to be disrespectful; it was meant to help make this thread easier to find so Community members experiencing something similar could find it easier.

Re-reading this thread, it sounds like your Alta isn't currently paired to your account. To help get you back on track, is it possible for you to use the replacement setup process using a different mobile device or a computer? I know this may seem redundant, but I think that it could help.

If for some reason it doesn't help, I'd then recommend reaching out to Fitbit Customer Support for additional assistance. They'll do their best to help you get back on track.

[Lisalisa78]

What a frustrating experience. What is the purpose of this forum if we are provided no answers. I feel like these responses are from robots. Obviously, everyone on here has tried everything. When I reset and do all the other stuff, it syncs for a couple hours but then stops. My steps now have stopped syncing as well. I got an extended warranty on mine but unsure if a replacement will even fix this. Or if it even qualifies for warranty.

[SunsetRunner]

I have tried to pair my device with my personal PC, my work PC, and two different updated iOS devices.

I have called customer support and they listed the same steps that I found on your website and on the forum, none of which have had success.