App 3.37 (1022) issues with Food log

[KlimentToshkov]

Starting v 3.37 (1022) on iOS multiple random records in food log appear after I make an entry in the log.

The food that appears is something that I ate before in previous days. Never had this issue before 3.37.

Moderator edit: subject for clarity 

[tomandandy]

Having the same problem since the update.

[Brizzyguitar]

Very same issue here as well. It seems to only happen when entering the food items as ‘dinner’. 

[KlimentToshkov]

Actually it happens on all meals when you use the "Log and add more" button on bottom of screen. Logging each item one by one does not reproduce the problem.

[SunsetRunner]

Same! It is so annoying to see that I’m over my calories just from adding one meal and having to go in and delete all the random foods. Hopefully this gets fixed soon.

[LiliyaFitbit · Accepted solution]

Hello everyone, thanks for your participation in the Community.

I am sorry to hear about the frustration this situation has caused. Thanks for taking the time to report this issue. I've gone ahead and escalated this matter to our team so they can further investigate and bring a solution. I will keep you updated as more information becomes available. In the meantime, I advise to keep your Fitbit app up to date. 

See you around.

[Brizzyguitar]

So it does! Thanks for clarifying. 

[Sonyps23]

Me too, please sort this quick it’s very annoying.

[LiliyaFitbit]

Thank you for your replies, @Brizzyguitar @Sonyps23.

I understand how you are feeling and appreciate your feedback. Our team is actively working on this issue. I am sorry for this inconvenience and I'll update this thread once I have more details.

I'll be around.

[FranBBB]

Hi Liliya, thank you for the information.Any ideas when this will be fixed? Just a little annoying. For info I did not notice it until I added a custom meal, but that may just be timing. Thanks for the support.

[morsel]

If it helps, I found that this problem does not occur for me when I click the "Log" button rather than clicking "Log and add more".  It's still annoying, but it's better than having to remove the extra items.

[Fullerman]

This has been happening to me for a couple weeks. No solution so far....seems like something Fitbit could fix rather easily with a little research. 

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

I appreciate everyone's feedback, I understand that this can be very frustrating. While there isn't a time frame for the fix, please keep the app up-to-date as the updates come with new features and bug fixes. Your patience and understanding while this is resolved is appreciated.

See you around.

[SunsetRunner]

Same problem. The amounts are crazy. It logged me as having eaten 65,000+ calories for dinner last night, including 150 chicken breasts and about 25 other things.

[Nhofgren]

Liliya, is there any information on how long this error in v3.37 of the app will take to fix? Nearly every time I enter food I find half a dozen unwanted entries of food in my food tracking. I delete these each time.  It’s a bit annoying. 

[Millie1309]

When I select any of the "Previously eaten with" items and/or press "Log and Add More" when logging a food item, the food tracker will both double the entries of an item that I did want to log, and will also add in some "previously eaten with" items that I didn't even select. Let me know if anyone else is having this problem and if there's a fix. Thank you

[BeckyKC]

It’s happening with my Inspire HR too. 

[couchpotatopie]

This is happening to me, too. Very frustrating!

[SunsetRunner]

When I enter in a food item several previously logged food items show up at random causing me to have to then go back and delete the items I did not enter. 

This only started happening after I was having an issue with the Sleep information not being shown on my Charger 4. To resolve I deleted the app and reinstalled it, now I have this issue as well. 

Has anyone else had this issue and if you resolved it how, please? 

many thanks. 🙂 After having removed random items.Random items added

[TzTerri]

Add me to that list. Not only duplicating but adding items that I did not add. 

This is very frustrating as I have to go in and delete a bunch of food that I did not add. 

This started a few weeks ago and seems to be getting worse.