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App Not keeping steps

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‎02-01-2017 17:59

‎02-01-2017 17:59

Every time my Alta syncs is zeros out the steps and it has lost all the steps since Saturday 

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‎02-02-2017 09:12

‎02-02-2017 09:12

hey, hey, @Rypcal! Cat Very Happy Hmmm...this is weird. When this happened to me it was because my App was not updated to the latest version. You can check this on your App store, the current one is: 2.32 and it was released on 1/31/2017. Also, logging out and back in from the App does the trick most of the times. In between all this you can reboot your phone as well.

 

This should get you back on track, let me know! 🙂

Solange | Community Moderator, Fitbit
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