help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App Not keeping steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2017 17:59

‎02-01-2017 17:59

Every time my Alta syncs is zeros out the steps and it has lost all the steps since Saturday 

Best Answer
0 Votes
1 REPLY 1

‎02-02-2017 09:12 - last edited on ‎02-05-2026 08:33 by Fitbit Moderator

‎02-02-2017 09:12 - last edited on ‎02-05-2026 08:33 by Fitbit Moderator

hey, hey, @Rypcal! Cat Very Happy Hmmm...this is weird. When this happened to me it was because my App was not updated to the latest version. You can check this on your App store, the current one is: 2.32 and it was released on 1/31/2017. Also, logging out and back in from the App does the trick most of the times. In between all this you can reboot your phone as well.

This should get you back on track, let me know! 🙂

Solange | Community Moderator, Fitbit
Best Answer