App can't find Fitbit. Constantly looking for Fitbit.

[Janerfb]

I have tried restarting Fitbit by holding down button whilst charging for 12 seconds but this has not fixed the problem. It has been uncharged for a few days and now it is charged the date and time are a week ago and it can't be found by the app so cannot sync.

[Kmransom123]

@Janerfb  Have you tried turning bluetooth off, then rebooting your phone, and then turning bluetooth back on?  

[Janerfb]

I tried it earlier the first time it said about checking Fitbit was on and close by but I tried a second time and it worked! Thank you 🙂

[MarcoGFitbit]

Hello @Janerfb, welcome to the Fitbit Community! 

I noticed @Kmransom123 provided some excellent tips and I'm very glad they were helpful to you. 

I would like to invite you to mark her post as an Accepted Solution and visit our Discussions board where you will find great tips and encouragement from other members. 

If you need anything else, feel free to reply, Happy stepping! 

[quench53]

Please ensure that no other device, like Ipad, also with bluetooth on nearby, as this would confuse the fitbit watch to sync....

[MarcoGFitbit]

Hello @quench53, welcome to the Fitbit Community!. I'd like to thank you for your excellent tip, this is something to keep in mind when trying to pair or sync a Fitbit device and I'm sure it will be very helpful for many.

Happy stepping!