App frozen now won’t track exercise

[SunsetRunner]

My app froze during a track earlier when it was paused. Now when I click on anything in the app such as exercise, sleep, food anything nothing happens 

Never had this before and updated the app yesterday...

[SunsetRunner]

In fact the only thing it will let me do is access my profile/settings and view previous days. I can’t do anything else

Moderator edit: format

[LZeeW · Accepted solution]

Hello @SunsetRunner and a warm welcome.  My usual first line troubleshoot for something like this is to:

• Delete the Fitbit app
• Restart my phone
• Re-download the app

I hope this works, but it is not a guarantee.

[cbaer8]

Yep - same thing happened to me. It had been working great for weeks. Today I was recording an exercise (a long walk) when I looked at my phone (OSX) - instead of the usual GPS map, it flashed back to the main screen. Now it's stuck there - I can't end the exercise, and I can't click on anything other than my account and past days' main screens. It still syncs and records my current steps, bpm, etc., but I can't see any of the submenus. Restarting the phone didn't help. I worry if I uninstall and reinstall the app, I'll lose all my data.

[Sseg]

I’m having the same problem. I can’t get beyond the main screen. It’s frozen.

[cbaer8]

Update: It fixed itself overnight. (I lost my GPS data - the map and milage - for that one walk, but a minor price to pay.)

[SunsetRunner]

Yeah mine was the same, sorted overnight and still

recorded the activity but only as steps not as a route so lost the mileage but never mind!

[Teatania]

Mine has just done this!

I can change dates, go into profile/account settings etc. But nothing happens if I tap exercise/sleep/heart rate. Basically anything on the front screen.

I can track on MyFitnessPal in the meantime. Reckon it will just correct itself? And hopefully sync the exercises then too!

[Roxysheridan83]

This is happening to me every time the app has tracked some exercise. I have found that logging out of the app and back in again clears the problem

[Peetee]

This problem had been annoying me all day. This fixed the problem perfectly. Thanks!

[Tealas]

This worked for me too (logging out of the app and logging back in).  Thank you - it was getting annoying!

[RockAng]

Happened to me this morn

restarted iPhone

restarted app

did it again and then again

deleted app and then reinstalled 
Voilà

and all my data in place

[rh750]

I have had this problem as well. To many times. Fitbit really needs to fix this so you can get back to a started exercise. 

[Murf13]

That’s what just happened Ed to me!!

[Horse-moma]

I had the same EXACT, down to every last detail, experience today. So frustrating!!!! I was on a moderate 7.7 mile hike today, and would’ve like to have had my exercise recorded. Seems like I have some Fitbit issue now once every week or two. Time for Apple Watch?

[rh750]

you need to delete the app and add it.  You lose the exercise.  It is a pain.

[SunsetRunner]

I didn’t

Get Outlook for iOS

[Horse-moma]

Somehow, it started working again overnight. It’s frustrating how often I have issues.

Moderator edit: personal info removed

[Tmrudd]

Thank you! Solved my problem 👏🏻

[Bip1949]

Thank you LZeeW!  That worked perfectly! No data lost either!😀