App isn't connecting to my tracker.

[jeri_bean]

I have been trying to connect for about an hour and a half and I have tried restarting my phone and Bluetooth setting. I have also tried resetting my tracker about 4 times. I keep trying "add a new device" on the app but it keeps just saying connecting to tracker for 10-15 minutes. Am I doing something wrong? I followed all the instructions. Even the ones on here. Tried several different things but nothing is working. Now I have the tracker on trying to connect and the Bluetooth icon keeps popping up then disappearing.

[etakpotkins]

Please note I have tried all the advice above in this thread and none of it has worked. I’ve had my Fitbit charge hr since February and it’s been perfectly fine until the most recent iOS update - which yes, is the most up to date one and I have restarted and resintalled everything 

[kttoeknee]

I'm having this same problem, and like etakpotkins, it's only been in the past week or so. I have completely unpaired my Surge and when I try to reconnect it, the app says "We found your Surge! Connecting to Tracker..." and it just spins and spins, nothing ever happens.

[BecTone]

I just got a Charge 2 and it won’t connect to my iPhone. I’ve tried all the combinations and various restarts. Nothing works.

[MarcoGFitbit]

Hello @BecTone, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Have you updated the Fitbit app recently? If so, as you have already restarted your tracker and phone, I would like to suggest the following in order to try to set up your tracker:

1. Turn off Bluetooth on your phone by going to Setting > Bluetooth. Do not turn it off/on through the Control Center.
2. Make sure you have a strong WiFi signal.
3. Make sure there are no other Bluetooth devices around that might interfere with the setup process.
4. Restart your tracker one more time and leave it plugged in and charging

Then, try to set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and let me know the outcome. 

[BecTone]

It is a new device. I installed, deleted and reinstalled the app a few times last night. I let the Charge 2 charge over night and tried again this morning. I reset and connected to Wi-fi. Now it is stuck on the app screen with the message “Connecting to Fitbit...” it’s been stuck for at least 30 minutes. How long should it take? It showed on my Bluetooth settings screen for a while. Now it’s gone.

[BecTone]

I’ve tried this. Still getting stuck “Connecting to Fitbit...” in the app.

[Megvo]

Charge not syncing for months.  Removed app and reinstalled, turned off and on Bluetooth didn’t work.  Still searching and nothing happens.  Ready to throw the thing in the trash. So frustrated 

Moderator Edit: Word Choice

[BecTone]

Me too! A friend of mine encouraged me to get this. I’ve spent over 8 hours and I’m nothing but frustrated.

[MarcoGFitbit]

Hello @BecTone, I hope you're doing well, thanks for taking the time to reply. Have a warm welcome to the Fitbit Community @Megvo, it's nice to have you on board. 

@Megvo, thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further as they have already worked with you about this issue in the past. Please keep an eye on your email inbox for further instructions.

@BecTone, I have checked with our Support Team and it seems you have already created a case and our team has already provided you a resolution. I'm glad.

Once again, thank you for your patience and understanding, if there's anything else I can do for you, please don't hesitate to reply. 

[Mszymczak]

Hello I have Fitbit Surge and Charge 2. after last app update i can't connect any of them.

I restarted app, phone,Bluetooth and trackers. Still connecting to tracker...

Is something wrong with IOS latest update? Please help.   

[xercise4life]

I having been trying for 2 days to set up my new Charge 2 without luck. I have gone through all the steps you have recommended for other people with the same problem multiple times and the device will not connect. Very frustrated

[MarcoGFitbit]

Hello @xercise4life and @Mszymczak, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for letting me know you have already tried the troubleshooting steps described earlier. At this moment I would like to suggest you to go to your phone Settings > Bluetooth and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Afterwards, restart your phone and try to set up your Fitbit tracker as a new device once again:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and let me know the outcome! 

[heatherbergeron]

Im having the same issue, tried everything listed here and more been at it for more than and hour and no luck. Device worked fine couple months ago now doesnt connect...

[MarcoGFitbit]

Hello @heatherbergeron, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you have already tried the troubleshooting steps listed above. At this time I would like to gather some information from you so I can determine our next step, please reply with as much information as you can:

• iPhone/iPad model you're currently using.
• OS version running on your mobile device.
• App version currently installed on your device (go to Account > Help to get it)
• Fitbit tracker model you're having trouble with. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[heatherbergeron]

Samsung galaxy j36

Version 2.65.1

Fitblit flex 

Not sure what os version is

[heatherbergeron]

Hope you have received my reply, waiting for advice

Thanks 

[MarcoGFitbit]

Hello @heatherbergeron, I hope you're doing well, thanks for taking the time to reply. 

I appreciate your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[PBenoit71]

Two days ago my tracker stopped connecting to the app.

I have done everythjing sufggested and it still does not work.

Suggestions?

[Ruverdick]

Please help!  Using the Fitbit Ionic since February without any issues.

Now since 2 weeks, I'm having the same issue as everyone it seems- not finding my fitbit, no synchronization possible.  I'm participating in a number of challenges of my company where I was in leading position, everyone is questioning now where I am - very frustrating ...

Iphone 6s - version iOS 11.3.1

Went through every recommendation you all made, over and over again for 2 weeks now at different locations, etc etc  very frustrating - should be motivating you to live healthy but it just creates a lot of stress instead and costed me a lot of money. Anyone to advise anything else than always the same, which doesn't work? Many thanks for your advice.  Kr, 

[BecTone]

The thing that worked for me was contacting Fitbit. They ended up exchanging my Charge 2 for a new one and it has been working beautifully since the the first day.