App version 2.39+ keeps logging out

[AlessFitbit]

Fitbit update: 1/31/2018: After several mitigating fixes, this issue has been resolved in the recent update 2.45. Please update your app if you are experiencing this. We know there were a few that continued to experience this issue, thank you for you for your reports and patience. We will be closing this thread for further comments. If you are still being logged out after updating your app, please start a new thread and we will open a new investigation.

Fitbit update: 12/19/2017: Hi Everyone, with the release of iOS app version 2.44.1, the log-in issues have been addressed. Please update your app. If you are still experiencing this issue after the update, please let me know how often this is occurring and if you are seeing any other error message and I will review with our team. 

Fitbit update: 11/21/2017: It appears that some users on 2.43 are still experiencing having to log in continuously. Our team has been alerted and I'll continue to update this thread. 

Fitbit update: 11/21/2017: This issue is currently resolved. If you are still having to log in multiple times, please ensure you have updated your app to version 2.43.

Fitbit update 11/15/2017: Hi Everyone - there have been some mitigating fixes, but the issue does not appear to be entirely resolved at this time and our team is still working on this. Thanks again for your patience, we know this has been an ongoing issue and hope to have it fully resolved soon. 

Fitbit update 10/31/2017: Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

Fitbit update 9/30/2017: some mitigating issues have been resolved in the latest update, however, we are aware the issue has not been resolved for all. Please update your app if you haven't already done so. 

Fitbit update 9/12/2017: Our engineers have implemented some mitigating fixes that should help some with this issue in version 2.40, however, some people may still be experiencing this and our team is continuing to review. We truly appreciate your patience. 

Fitbit Update 8/24/2017: Hi Everyone - Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Hi everyone! Thanks for reporting this login issue with the last iOS update version 2.39. I have brought this up to our team for further investigation. Thanks for your patience while we work on a fix.

[HikingGrandma]

Surprise to you IOS 11 doesn’t matter. I have it and still have the issues. I’ve lost all my friends that now threw their Fitbit away. I only keep mine because I can’t afford the Apple or Garmin at this time. Hoping for a new Christmas present. 

[Nixdelra]

I have to keep logging in. This is not convenient. Will this be resolved soon????

[tenortim]

Still broken. This is getting seriously annoying.

At least in my case, it seems to happen very specifically when my Charge 2 goes onto extremely low battery and drops the Bluetooth connection. The app is set up for all-day sync. Provided I keep it charged up above that, it stays synced.

I'm really struggling to believe that it's that hard to reproduce.

If you want to give me a debug build to gather data, I'm more than happy to help.

[SunsetRunner]

I’ve offered to help debugging, send logs, etc., but they don’t seem that interested in fixing the problem. Very disappointed in Fitbit’s response to this problem.

[mvan231]

Since deleting the App and reinstalling along with re-pairing the device to
my phone it has been solid.

Make sure to delete the device from the paired Bluetooth list though.

[honglong1976]

I have to keep logging in 😞

[mvan231]

have you tried removing the device from your account, logging out, deleting
the app, removing the device from your phone, then reinstalling and
setting up the device on your account again? It has helped mine.

[SunsetRunner]

I hadn't considered the use of fitbit app on an iPad, sorry eye95, it indeed defeats the purpose of it. I thought you were using it on your phone, my mistake, which could use the LTE connection to sync. I still need to turn off wifi every day to reliably sync my Flex 2 at home. At work I disabled the MAC address filter (I run the wifi network at work) because I work in a sub-basement and there is no other internet at the office.

Fitbit should already come clean on a solution or the permanent lack of one, so we could all move on. It really is a shame, I really liked my flex, but is not reliable anymore.

[SunsetRunner]

@Mathpup

It does not work on iOS 11 either, so do not worry about that. IT IS UNIVERSALLY FRUSTRATING.

[mvan231]

it works

[KateFitbit]

Hi Everyone- Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

[Renfrew]

Goodbye Fitbit after 7 years. My Apple Watch arrived today. Your indifference to fixing this glaring bug after 3 releases - not a problem for any other app - is ridiculous. Claiming that it requires months of research is ridiculous. The fact is that Fitbit is either too lazy or too stupid to fix this. My patience is gone.

[mvan231]

Lol

[nickw444]

Which model did you purchase? I'm going to get one next week as this is hopeless. Is there much difference between the apple watch 2 and apple watch 3?

[Cabomica]

Really?

Sent from my iPhone

[Mathpup]

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@mvan231 wrote:
have you tried removing the device from your account, logging out, deleting
the app, removing the device from your phone, then reinstalling and
setting up the device on your account again? It has helped mine.

---

I have to admit that no ... it never actually would have occurred to me to go to those lengths.  It all sounds quite painful, but certainly possibly worth a try.  I might try it, when I have a few hours when I have some spare time.  Thanks

[lanalaw]

After weeks of frustration and on the brink of throwing my Fitbit out, I tried my Fitbit app AND IT WORKED!!!! I’m so excited and I hope it continues to work. 

[mvan231]

It seems like a lot, but unless you are completely out of touch with
technology, it really only takes about 5-10 minutes.

[eye95]

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@KateFitbit wrote:

Hi Everyone- Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

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Same tired old non-answer. I had been looking at upgrading, but no Ionic for me. I won’t stay with a company that cares so little for its customers. Also, instead of talking up Fitbit, as I used to do, I will make extra efforts to steer people away from Fitbits.

My daughter has already dumped her Fitbit in favor of Apple. My wife and I will not be far behind.

Note to Fitbit management: Please notice how my tone has gone from complaining, but providing symptoms in the hope of helping the troubleshooters, to one of having given up on a crappy company. Nice job of listening to individuals and giving individual feedback. That is the first skill in customer service—listening. You don’t do that, and that is the reason your customers are flocking away and will continue to flock away.

[Tkeoho]

Same tired answer.  Take time to read the posts - your customers are fleeing the coop.