App version 2.39+ keeps logging out

[AlessFitbit]

Fitbit update: 1/31/2018: After several mitigating fixes, this issue has been resolved in the recent update 2.45. Please update your app if you are experiencing this. We know there were a few that continued to experience this issue, thank you for you for your reports and patience. We will be closing this thread for further comments. If you are still being logged out after updating your app, please start a new thread and we will open a new investigation.

Fitbit update: 12/19/2017: Hi Everyone, with the release of iOS app version 2.44.1, the log-in issues have been addressed. Please update your app. If you are still experiencing this issue after the update, please let me know how often this is occurring and if you are seeing any other error message and I will review with our team. 

Fitbit update: 11/21/2017: It appears that some users on 2.43 are still experiencing having to log in continuously. Our team has been alerted and I'll continue to update this thread. 

Fitbit update: 11/21/2017: This issue is currently resolved. If you are still having to log in multiple times, please ensure you have updated your app to version 2.43.

Fitbit update 11/15/2017: Hi Everyone - there have been some mitigating fixes, but the issue does not appear to be entirely resolved at this time and our team is still working on this. Thanks again for your patience, we know this has been an ongoing issue and hope to have it fully resolved soon. 

Fitbit update 10/31/2017: Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

Fitbit update 9/30/2017: some mitigating issues have been resolved in the latest update, however, we are aware the issue has not been resolved for all. Please update your app if you haven't already done so. 

Fitbit update 9/12/2017: Our engineers have implemented some mitigating fixes that should help some with this issue in version 2.40, however, some people may still be experiencing this and our team is continuing to review. We truly appreciate your patience. 

Fitbit Update 8/24/2017: Hi Everyone - Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Hi everyone! Thanks for reporting this login issue with the last iOS update version 2.39. I have brought this up to our team for further investigation. Thanks for your patience while we work on a fix.

[thompsoe85]

After initial setup, logging into my phone should be enough proof that I am me. I did NOT link my Fitbit account to anything financial or my identity. This is a royal screw up.

[eye95]

It is 4 days later, and it looks like Fitbit has chosen to pound sand.

I am not surprised.

[BillWilem]

The problem has been resolved.

Thank you for all the support.

Bill Wilem

[MSuv]

Definitely not resolved for me. Now logging out at least twice a day since the last update, only once a day before! Very fed up with this. Please sort this out asap

[Grishnak]

Me too. Driving me crackers.

This must have been going on for 6 months now, if not more.

[MissChilli]

Hi, I still have the same issue and I'm on version 2.44.2 (739).  The app auto logs me out, even if I don't physically close the app on my iPhone.  It's really frustrating.   Is there a fix yet on this?

[Grishnak]

Not that I’m aware MissChilli. I’ve been suffering from this for months and it has improved slightly as it’s not every time I log on now, but usually once per day, it has just resulted in me paying my Fitbit less attention, so it has lost its motivational ability and has become a record keeper for my self motivated willpower.

[RefRon]

Be happy you only need to login. I had to replace my Surge and the
replacement won’t connect to my iPhone. Fitbit egineers can’t seem to
resolve the issue and told me to find an android or Windows phone. They
have become an useless joke.

[Grishnak]

Interesting.

so it is only the Apple iPhone / iPad having problems.

Seeing how Apple have recently been caught deliberately slowing down older machines, would they stoop as low as to throw a spanner in the works of other fitness bands to promote the Apple Watch??

[MissChilli]

I agree Grishnak, it does decrease the motivation to track if you have to keep having to logon.  But sounds like others are having more troublesome issues (ie RefRon).  Not great FitBit, you could lose at lot of customers if you don't get this sorted PDQ!

[MissChilli]

I agree - that is really bad customer service - have you thought about another kind of device.  Personally I would prefer to keep my iPhone and move to another fitness tracker!

[MissChilli]

I tweeted the Fitbit Support team earlier and was told that "this is a known issue and our site team is working to correct it.  We apologize for the inconvenience and hope to have things back to normal very soon".

[Grishnak]

I am happy with the Fitbit when all is ticking along fine and I am no conspiracy theorist, but I am now feeling suspicious of Apple considering recent behaviour on their part.

Something needs to be sorted though.

[thompsoe85]

It happened after Fitbit did an update. Then it requires a login which is an app issue, not operating system

Eric W T

[Grishnak]

Hope so Eric, though I know when I would throw my spanner to avoid suspicion 

[raukar]

I can tell them what resolved the problem for me, why some no longer have the problem, and some do.

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Hi eye95,

Could you tell us as well? If you know why not post it here? Would be helpful to myself and the rest who haven’t been able to solve it... 🙂

[Grishnak]

Raukar, you took the words out of my mouth

[iRies]

Around januari 14th the problem was indeed gone for a few days. Hence i start to suspect its a server issue and an app problem.

For a big company that can’t solve such a big issue for months this is really bad news. Looking for alternative products..

[eye95]

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wrote:

I can tell them what resolved the problem for me, why some no longer have the problem, and some do.

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Hi eye95,

Could you tell us as well? If you know why not post it here? Would be helpful to myself and the rest who haven’t been able to solve it... 🙂

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They have removed my post that you quoted and the post where I offered you the solution that worked for me. I just won’t share the solution here. This post will probably not last long. (Their hostility in this regard is one reason that I am getting rid of my Fitbit in favor of Apple Watch. I just got my iPhone.)

Contact me on Twitter. I am easy to find. I will share what I found through direct message on Twitter only.

[AstroAddy]

I have version 2.44.2 on an iphone 6 with ios 11.2.5 and this is STILL happening. Like WTF this has been going on for MONTHS now. How have you guys not fixed this yet?! I'm having to log on multiple times a day and it's been getting really old. >_<