App version 2.39+ keeps logging out

[AlessFitbit]

Fitbit update: 1/31/2018: After several mitigating fixes, this issue has been resolved in the recent update 2.45. Please update your app if you are experiencing this. We know there were a few that continued to experience this issue, thank you for you for your reports and patience. We will be closing this thread for further comments. If you are still being logged out after updating your app, please start a new thread and we will open a new investigation.

Fitbit update: 12/19/2017: Hi Everyone, with the release of iOS app version 2.44.1, the log-in issues have been addressed. Please update your app. If you are still experiencing this issue after the update, please let me know how often this is occurring and if you are seeing any other error message and I will review with our team. 

Fitbit update: 11/21/2017: It appears that some users on 2.43 are still experiencing having to log in continuously. Our team has been alerted and I'll continue to update this thread. 

Fitbit update: 11/21/2017: This issue is currently resolved. If you are still having to log in multiple times, please ensure you have updated your app to version 2.43.

Fitbit update 11/15/2017: Hi Everyone - there have been some mitigating fixes, but the issue does not appear to be entirely resolved at this time and our team is still working on this. Thanks again for your patience, we know this has been an ongoing issue and hope to have it fully resolved soon. 

Fitbit update 10/31/2017: Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

Fitbit update 9/30/2017: some mitigating issues have been resolved in the latest update, however, we are aware the issue has not been resolved for all. Please update your app if you haven't already done so. 

Fitbit update 9/12/2017: Our engineers have implemented some mitigating fixes that should help some with this issue in version 2.40, however, some people may still be experiencing this and our team is continuing to review. We truly appreciate your patience. 

Fitbit Update 8/24/2017: Hi Everyone - Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Hi everyone! Thanks for reporting this login issue with the last iOS update version 2.39. I have brought this up to our team for further investigation. Thanks for your patience while we work on a fix.

[Vermenergy]

My app is also logging out multiple times a day since the last update.  Almost ready to throw the whole thing away and be done!  Please fix it fast, if it takes too long I may just give up on Fitbit.

[Jm1fish06]

I am having the exact same issue. To further complicate matters, that means I don't get battery alerts. That is super annoying when trying to track fitness.

[thompsoe85]

This is getting old. I have been patient. Having to log back in every few hours is more than annoying. IS FitBit becoming unreliable? First I get the Aria, which turns out to be unreliable and eventually inaccurate. Now this.

[carlyw]

agree! FitBit needs to get this fixed now!

[ColoradoGrl]

AAAAARRRRRGGGGGHHHH!!! 

Only second to not being able to log steps at all is this constant auto log-out on the iphone app.  I don't think I have to point out how hard it is to enter a long log-in id and password with sweaty hands (and clumsy thumbs) when you are trying to work out or check in on steps.

Ok, calm now, but please, fitbit reps, bump this up to higher priority.  PLEASE!

[SunsetRunner]

What about the issue where you can't add a friend from a challenge or a community group ?? I have been asking why it doesn't allow it and I can't get any resolve

[McAlison]

I am also experiencing this issue. Super-frustrating. 

[Colusk]

I hope you can do more than just bring it up to your team. Fix it ASAP! It is **ahem**ing annoying!!!!!

[Neenash]

Same problem with my iPhone 6s plus. The device I have came from the US. Ever since I came back, the app is not letting me login.

[MarcoGFitbit]

Hello @Neenash, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around too @LadyArcadia. 

I appreciate you've reported this situation to me. In this case I would like to ask you to take a screenshot of the error you're getting when trying to log in to the Fitbit app so I can forward it and our team can check this out. 

Thanks for your understanding, I'll be waiting for your reply. 

[Neenash]

Here's the screenshot of the problem. Can't log in still. I asked for
advice on your Facebook Messenger. As advised I changed the settings for
date and time to automatic, yet no luck. Here's the screenshot of the
problem.
Thanks. Please resolve this.

Neena Shailendra.
--
Neena Shailendra.

[LadyArcadia]

After a week of not being able to log in, it worked today.  So, I'm not sure if something was fixed, but it's working now

[moreplants]

I cannot receive reset password email either.  Not coming through in any of the email "mailboxes"

Hope data saves for days!

[CNikkiJ]

I've had to sign in to my app 3 times today.  For the last week I've had to sign in just about every time I open the app, sometimes 7-8 times a day.  What's going on? I've been using app with my One for a couple of years and have only been logged out a handful of times before now.  This week, it's multiple times a day.  Please help! I've gotten a message 2 or 3 times saying it's for security reasons.

[LucyAP]

Thanks for stopping by @CNikkiJ! This sounds odd. To make sure that your app is working correctly, please log out from your app and reboot your phone. Once your phone is off, log back in. 

After this if your tracker continues requesting you to log in, please take an screenshot of the error message and attach it to your reply. 

Keep me posted! 🙂 

[BeckyJaneDavis]

In addition to logging out, I've had the app just freeze with a white screen as well. Complicating these issues is my iPad app, which in the past was not connected to my FitBit Charge HR, but logged in so I could see data, now is trying to sync with the FitBit! I know I can only have one device connected but since the iPhone app is flaky I'm not sure what to do. All of this data I hope helps you diagnose and fix the problems. Thank you!

[MarcoGFitbit]

Hello @LadyArcadia, I hope you're doing well, I'm glad your issue has now been resolved. Have a warm welcome to the Fitbit Community, @moreplants and @BeckyJaneDavis, it's nice to see you around. 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. I'm sorry for any inconvenience this situation caused. We appreciate your patience and look forward to getting you back on track. 

@moreplants If you're not able to receive the password reset emails, please check your junk or spam folders as some email clients might identify the Fitbit emails as spam.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[moreplants]

I have checked all folders- on several devises- it is not coming through. Can you text a reset?

Moderator edit: Removed personal information 

[Walkwithme50]

Please fix asap.  It is a pain when I am doing an activity and I can't see my steps unless I logon the the app.  It is bad enought that the steps are not visible on the Fitbit.

[Catey]

I'm having the same issue, super annoying, it seriously makes me want to stop using my Fitbit and go to an Apple Watch. Why suddenly is my login needed every time I want to sync?