App version 2.39+ keeps logging out

[AlessFitbit]

Fitbit update: 1/31/2018: After several mitigating fixes, this issue has been resolved in the recent update 2.45. Please update your app if you are experiencing this. We know there were a few that continued to experience this issue, thank you for you for your reports and patience. We will be closing this thread for further comments. If you are still being logged out after updating your app, please start a new thread and we will open a new investigation.

Fitbit update: 12/19/2017: Hi Everyone, with the release of iOS app version 2.44.1, the log-in issues have been addressed. Please update your app. If you are still experiencing this issue after the update, please let me know how often this is occurring and if you are seeing any other error message and I will review with our team. 

Fitbit update: 11/21/2017: It appears that some users on 2.43 are still experiencing having to log in continuously. Our team has been alerted and I'll continue to update this thread. 

Fitbit update: 11/21/2017: This issue is currently resolved. If you are still having to log in multiple times, please ensure you have updated your app to version 2.43.

Fitbit update 11/15/2017: Hi Everyone - there have been some mitigating fixes, but the issue does not appear to be entirely resolved at this time and our team is still working on this. Thanks again for your patience, we know this has been an ongoing issue and hope to have it fully resolved soon. 

Fitbit update 10/31/2017: Our team continues to work on the issue of users being logged out of their app. While there have been some mitigating fixes in previous updates, we are aware that this issue is not resolved for all. I will continue to update thread. Thanks very much for your patience.  

Fitbit update 9/30/2017: some mitigating issues have been resolved in the latest update, however, we are aware the issue has not been resolved for all. Please update your app if you haven't already done so. 

Fitbit update 9/12/2017: Our engineers have implemented some mitigating fixes that should help some with this issue in version 2.40, however, some people may still be experiencing this and our team is continuing to review. We truly appreciate your patience. 

Fitbit Update 8/24/2017: Hi Everyone - Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Hi everyone! Thanks for reporting this login issue with the last iOS update version 2.39. I have brought this up to our team for further investigation. Thanks for your patience while we work on a fix.

[flyinion]

Having this problem as well starting in the last couple days.  This is on a new iPhone X that I've had since Nov. 3rd, setup via a restored backup, and it worked fine all last week.  It literally randomly just started happening daily the last couple days.  I tried an uninstall/reinstall of the app tonight so we'll see if that helps.  I figured it was a bug in iOS 11 or the new iPhones but apparently after finding this thread this is not a new issue.

[phv]

Imho this issue only appears if you have the fitbit application launched or
started when connected to a WIFI/3G networks that requires a login page
first (like in hotels, wifi for guest settings etc.)

I systematically have the issue when travelling but never at home.

Philippe

[momice]

It happens to me at home all the time. 

[phv]

Can you try when deactivating the continuous background sync of the fitbit
app? I had to disable it on my side due to the drain of the One device
battery with that option since August ...and I am not facing frequently the
disconnect option: only when connecting to guest WIFI networks.

Philippe

[rickofms]

I have had this same very annoying problem of having to log back into the app every day with iPhone 7, iOS 11. Just updated to version 2.43. Hope this is the final fix.

[momice]

Are you talking about the All-day sync feature? I've always had that turned off. 

[KateFitbit]

Hi Everyone - there have been some mitigating fixes, but the issue does not appear to be entirely resolved at this time and our team is still working on this. Thanks again for your patience, we know this has been an on going issue for some. 

[rickofms]

@KateFitbit

Does version 2.43 fix the problem of having to keep logging in?

[psyches]

@KateFitbit adding some technical context to the problem and attempted fixes might help mitigate the growing concern that (a) the problem is not really being taken seriously or (b) the team is not capable of truly identifying and solving the problem.  Three months and many client releases is a surprisingly long time for such a basic auth issue to continue to exist.

[Jorix]

Same here. Version 2.43 still logs me out every few days. Using an iPhone 6 with latest iOS 11 updates installed. Really annoying and totally unnecessary from a security perspective...

Oh, and while fitbit is at it, at least try to implement support for 1Password, so having to login again is a bit less tedious.

[crisiy]

It would be fantastic if it would also support touch login!
--
Crystal LaClair
Director at Nerium International
Helping You To Love The Skin Your In
crystallaclair.nerium.com

[Javaheed]

Happens to me all the time, Both at Home and at work on the BYOD network which automatically connect. Haven’t been able to pin this down to a single cause and from reading the thread it is not tied down to any particular model of phone...

Sent from my iPhone

[dozzauk]

I've not been logged out for the last couple of days (probably just jinxed myself) but in these last few days I've checked my app a bit more regularly.  I found that when I was being logged out, were the days I wasn't checking the app.  The bottom line is that it shouldn't chuck you but wonder if there is correlation between how often you use it.  Any views from other users who are experiencing the same issue?

[Viv22]

It’s Driving me nuts why is my Fitbit logging me out all the time 

Ahhhh 

[VEGASKit]

I am going to buy an Apple Watch this week-end. I am sick and tired of constantly having to log in to FitBit. I have been a loyal FitBit user for years but now I quit.

[Javaheed]

Just installed 2.43 and haven’t been logged out yet - fingers crossed...

Sent from my iPhone

[cmor1701d]

I am seriously considering doing the same. Fortunately I have 2
photography classes this weekend to keep me out of the stores, but maybe
next week on Black Friday. 🙂

[Victorcooper]

  I love my Fitbit but I HATE having to login every time I Sync.  So how do your sales team think they can sell me a £300 new item when the £100 item I own doesn’t work as it should?  

Get the CEO on the job, or get a new CEO.

Victor Cooper — a Fitbitter who will not spend more until you got it right.

[Viv22]

I am a bit of a pleb how do you update the Fitbit ? I am close to throwing it in the Bin 

[Javaheed]

On IOS / iPhone you open the App Store, select the Update icon at the bottom, then see if the Fitbit is in the list of updates

Sent from my iPhone