Battery level won't update on Fitbit app after syncing

[Electromanjim]

Hello all I have notice that my Fitbit reports example 16% battery life and the app shows 20% battery life. I have done all the restarts reboots delete and reinstall of the app and software. I’m in the latest iOS app and latest firmware on Fitbit anyone else have this problem 

cheers

Moderator Edit: Clarified subject

[emartin22]

Nope - I still have the same problem.

[mandacat]

Yes, at least two screens have it, just hard for me to read.

[Julahoe]

I have to restart my phone as well to correct it, but feel I shouldn’t have to do this all the time. 

[Teweser]

The Fitbit app is showing incorrect battery status.  I’ve rebooted my charge 4 twice and synced repeatedly.  I also changed clock faces.  The battery status on the app continues to be incorrect.

[royandjane]

Are you sure you have to restart your phone? I just need to close the app
and open it again. --
Roy van Eerden

[mandacat]

Hi,

I have an iPad Mini 5, so mine may be different than a phone. I also added
a couple of newer posts that I found another way to sync the iPad which is
easier.

[PeterAbb]

I heard that if you fully close the app and then open it does sync correctly. Just a bit of a schlep 

[ChelsJ]

Glad to know I’m not the only one who’s having this issue. Now it doesn’t matter how many times I manually sync, the battery level does not update. All the other information does though. 

[laygan]

Again, this is widespread and looks unlikely to be resolved until a new update is released. We need to wait.

[BigDog5]

I’ve found closing and re-opening the app SEEMS to update the battery….


JDB

[jimmym12]

On my iPhone I bring up the app, close it then I bring up everything by swiping from the bottom to the middle of the screen which is where you can then swipe the apps you were on away. When I swipe my FITBIT app away the battery level shows correctly on my iPhone app. This is the easiest way I got it to work. You can also log out of the app & then log back in. It needs to be fixed. 

[Kib2]

Hi, I found that if I turn the Wi-Fi off and then shut my phone down, then restart it. Turn the Wi-Fi back on, it seems to reset the battery level after a while. It doesn’t happen immediately though. Hope this helps.

[Kib2]

Sorry, also turned off Bluetooth. 

[JuanFitbit]

@Teweser , Nice to see you around. Thank you for your message. I moved it here, as on this thread we will be posting all updates. 

Hi everyone. Thank you for all your reports, efforts and suggestions. 

Our team is aware of the situation and is working on a solution. 

In the meantime please force quit the Fitbit app and restart it. This have helped a lot of users. 

We apologize for the inconveniences that this might have caused. 

[mandacat]

JFI, I have never seen a "Close" or "Quit" on my iPad Mini 5, Just a "Log
Out" in the app. That also works.

[Bill_Tomball]

There’s a free clock face called “Clean Zone” that has a battery indicator that is accurate. It’s a good work around for now.  I’m using a Versa 2 so this clock face works better on this style device than the thinner devices.

[bobmunder]

To force quit an app on iPad mini

1. Double click the Home button to bring up the fast app switcher.
2. Navigate to the app screen you want to quit.
3. Swipe up on the app card you wish to shut down by flicking it up and off the screen.

[BDHF]

My Sense Version 128.6.12 has been doing the same thing. Seems to be a version issue. Battery level in app does not refresh when I sync but does refresh if I close and reopen the app. Not a huge problem yet irritating. 

[mandacat]

Thanks Bob, That Works for me !!

[ibaines]

My IOS App does NOT update the Charge 4 battery level on Sync and hasn’t done for some time. It doesn’t matter how may times I force the sync. App version is 3.52.1(1084) ( latest) on IOS 15.2. device firmware is up to date. 

I have to restart the App for the battery level shown in the App to match that on the device. It didn’t used to be like this.