Battery level won't update on Fitbit app after syncing

[Electromanjim]

Hello all I have notice that my Fitbit reports example 16% battery life and the app shows 20% battery life. I have done all the restarts reboots delete and reinstall of the app and software. I’m in the latest iOS app and latest firmware on Fitbit anyone else have this problem 

cheers

Moderator Edit: Clarified subject

[icvc]

this affects me too but my phone is iphone 8.   the syncing is not reflecting the tracker accurately.   i just got my tracker 24 hours ago and restarted everything more than 1 time.   Even uninstalling the tracker.   very frustrating.

[abcavalier]

i believe my app isnt functioning like it should as far as battery status is concerned. it has stopped updating the battery status just under the notifications box and has remained at 21% even though i recharged it today.  it dies show it full in the notifications section but there  is no% there.

[Guitarabuser]

I've also noticed this over the past few weeks, but hadn't messed with it. I finally just logged out of the Fitbit app, force closed the app, and restarted the app and synced. The battery level matches now.

[SunsetRunner]

MIne was stuck showing 20% in the app regardless of the real battery level. Multiple syncs did not change it, not even a recharge to 100%.

I came here to see if others have the same problem.
Now I restarted the phone and it seems to have corrected the problem.  Unless it will now remain stuck on 80% ...

[ iOS 15.2, Fitbit app 3.52.1(1084), Versa 3 128.6.12 ]

[Guy_]

@SunsetRunner- All the information - a useful post -  it will help others.

[SunsetRunner]

Replying to myself:   when the Versa 3 said battery is 78%, the app was still sticking to 80% even after two syncs.
Rebooted the phone, and now the app shows 78%.   I think there is definitely a bug somewhere.

[MarreFitbit]

Hi there, @SJinTX. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Charge 4. I understand where your concern is coming from. 

Regarding the battery level on the Fitbit app, note that it updates every time you sync. That means that if your watch hasn't synced yet, your app will still show the battery percentage of the last sync. 

Once you charge your watch make sure to sync and you'll see that the percentage on your Charge 4 will match with the one on your Fitbit app.

If you're running into syncing difficulties, see Why won't my Fitbit device sync?

Hope that helps. 

[LZeeW]

@MarreFitbit   The battery level is not updating like you describe and as it should.  Please pass this on to the team and fix this bug.

[Cleancars]

Sorry omitted my IPhone 7 plus os version which is 15.1

[LizzyFitbit]

Hi everyone.

Thanks for your continued reports and feedback. I understand where you're coming from about not having the battery level updated correctly and I'm sorry for any inconvenience this has caused you. Our team is still working hard on this situation and while we don't have further details, I'll make sure to update this thread once I have them.

I appreciate your patience and please know your feedback will be passed along to keep our team informed of the impact to you and other members.

See you around.

[Electromanjim]

Thank you for keeping us posted and letting us know at least Fitbit is aware of the issue and are working on it.

Cheers

Jim

Sent from my iPhone

[bobmunder]

Thanks Lizzy - for keeping us up to date and also for your help in getting this resolved.

[Jcs1253]

I’m having the same problem, only with a much larger margin. My watch will be fresh off the charger, says 100%, but after syncing with the app, says 35%. It suddenly stops working in the evening and my app says it’s only at 3%.  HELP!

[bobmunder]

Hey @Jcs1253  - you may not be aware yet - scroll up to read more if you want - but the bottom line is that Fitbit Tech is aware of the battery syncing issue and is working on it - @LizzyFitbit will post progress to this thread

[Jcs1253]

Thank you so much

Get Outlook for Android

[obie4]

I'm having the same issue with my Iphone X and Charge 5.  The only way I can get the accurate battery charge level is if I turn my Bluetooth off and then back on.

[Electromanjim]

Thank you for replying to the post Apparently Fitbit is aware Of the issue and is working on a fix and will advise us. Just an fyi

Cheers

Jim

Sent from my iPhone

[rges]

It is not working the same as it used to before the last update.  It no longer shows the proper charge level until I sync it several times.  Something changed in the last update to the iPhone app.

[jimmym12]

I'm having same issue, tried all the restarts, deleted the app, reinstalled the app and it still will not update the battery level on my app. Brand new iPhone 13 that is updated and firmware on fit bit is updated but it will not update unless I restart my phone or delete the app and reinstall it. Then it stays the same.

Are there any solutions?

[Electromanjim]

Thank you for the reply we have been told that. Fitbit is aware of the issue and is working on a fix. This kid what we have been told. Hopefully fix will be available soon

Thanks

Jim

Sent from my iPhone