02-21-2017
18:03
- last edited on
02-22-2017
04:33
by
MarcoGFitbit
02-21-2017
18:03
- last edited on
02-22-2017
04:33
by
MarcoGFitbit
I have a Blaze and iPhone 6. My phone and Blaze sync relatively well. But ever since last week, I started experiencing problems with my dashboard displaying the correct info. Right now my time is 9:00PM CST, my dashboard says last sync 8:43AM. Last time it took 14hrs to finally sync. In between. it switched from me being in the No1 spot to No4. I think it currently displays my correct position, but I'm not sure
Any ideas?
Moderator Edit: Clarified Subject.
02-21-2017 18:16
02-21-2017 18:16
I have the same issue! Very frustrating.
I have an iPhone 6s. Please help!
i already uninstalled the app, turned off the phone, tried restarting the Fitbit but nothing. I have the small clip on, sorry forgot the name, the one?
02-22-2017 04:46
02-22-2017 04:46
Hello @hped, I hope you're doing well, it's great to see you around. Have a warm welcome to the Community @turtlemaster, it's nice to have you on board!
@hped, have you updated the app recently? If so, I would like to provide some tips that will help your trackers sync more efficiently with your phone:
In case that doesn't do the trick @hped, and @turtlemaster, as you have already tried this, my recommendation would be trying to set up your tracker as a new device in your account. Don't worry, this won't remove any information you've stored so far.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else!