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Blaze is not syncing properly with iPhone

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I have a Blaze and iPhone 6. My phone and Blaze sync relatively well. But ever since last week, I started experiencing problems with my dashboard displaying the correct info. Right now my time is 9:00PM CST, my dashboard says last sync 8:43AM. Last time it took 14hrs to finally sync. In between. it switched from me being in the No1 spot to No4. I think it currently displays my correct position, but I'm not sure

Any ideas?

 

Moderator Edit: Clarified Subject.

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I have the same issue! Very frustrating. 

 

I have an iPhone 6s. Please help!

i already uninstalled the app, turned off the phone, tried restarting the Fitbit but nothing. I have the small clip on, sorry forgot the name, the one?

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Hello @hped, I hope you're doing well, it's great to see you around. Have a warm welcome to the Community @turtlemaster, it's nice to have you on board! Smiley Happy

 

@hped, have you updated the app recently? If so, I would like to provide some tips that will help your trackers sync more efficiently with your phone:

 

  1. Restart your tracker by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 
  2. Restart your phone.
  3. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on 

In case that doesn't do the trick @hped, and @turtlemaster, as you have already tried this, my recommendation would be trying to set up your tracker as a new device in your account. Don't worry, this won't remove any information you've stored so far. 

 

To set up your tracker as a new device:

  1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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