My Previous post pertains to this suggested fix.
Hi everyone. It's nice to see you here in the Forums, and welcome to our new members. I'm sorry for the delayed response.
I appreciate you for the steps that you've tried on your own, as well for sharing other suggestions in this thread. You've done a good job and I'm glad that the steps advised in this thread worked for some of you.
As you may know, the Fitbit app hasn't been optimized to work with the iPhone 11 Pro and this might be cause some issues when syncing or receiving notifications. Our team is working hard to add this phone to our supported devices list and you can also add your vote to this request posted in the Feature Suggestions board. The more votes an idea receives, the better chance it has of getting the attention of the developers.
For the ones that are still having this issue, while there isn't a guarantee that it'll always work there are some steps that we can try to troubleshoot the Bluetooth connection between your Fitbit devices and your phones. Please give a try to the following in the given order:
- Remove your Fitbit device from the Bluetooth settings. If you had a previous phone, remove it from there as well.
- Turn off other Bluetooth connections that aren't in use.
- Verify if the Fitbit app is updated to the latest version (3.7)
- Force quit the Fitbit app and reboot your phone.
- Open the Fitbit app, tap on your profile's icon > Fitbit device image.
- Tap on notifications and follow the prompts to pair via Bluetooth.
For the ones that are having issues to receive notifications, try the steps above and then set the notifications one more time. Also, make sure to enable the three types of alerts that appear on your phone's settings > Notifications > Messages.
Keep me posted!
