Bluetooth error when syncing with iPhone 11 Pro

[Rkearns]

When I try to sync my Fitbit with my new iPhone 11 pro with iOs13, it fails and gives the error message that I need to enable Bluetooth (even though Bluetooth is running). Turning off/on Bluetooth or closing the app doesn’t help.

Moderator edit: updated subject for clarity

[StefDFBVersa2]

Hello,

Please help!  I have the Iphone proMax and just purchased the fitbit versa 2.  No matter what I do, the bluetooth on my phone does not pick up the fitbit.  I have tried the live chat and ALL the suggestions provided.  I have shut off the phone, charged the device, deleted the app and reinstalled, turned the bluetooth on and off, ensured my phone and the app were both up to date, I have removed all other fitbit devices from the app, NOTHING IS WORKING!  Please help!

[MsFabsStill]

So, we have to buy a new fitbit due to it not being compatible?? That is basically what you are saying. I have been a loyal fitbit user for 4 years and this is the thanks I get! We would never have this problem with a apple watch, they cost pretty much the same! 

[StefDFBVersa2]

I returned it bc it was driving me crazy and your are right I will be looking at the Apple Watch :watch:️ now

Get Outlook for iOS

[Plturn]

I did the same.

Sent from my iPad

Moderator edit: personal info removed

[Haukat]

Bingo🥳

I can’t believe that I didn’t think of this myself. But it worked - so thank you!

[SueHelenB]

I have followed all of the instructions on getting my new iPhone11 Pro to send notifications to my Fitbit.  I also called customer service.  CS told me there is a problem with the OS & Fitbit.  Hard to believe as this iPhone has been out for a while.  Ridiculous.  

[Kianak]

It’s hard to believe the 11pro won’t connect. I had the issue when I first got mine, but had forgotten to uninstall Fitbit from my previous phone and also to turn off Bluetooth. As soon as I did both of those things it immediately connected on the 11 pro and has worked perfectly ever since. 

[bettstepstomusi]

I have a surge and its not synching with my new phone.  Soooooo not happy about this.  the iphone 11 has been out long enough that this shouldn't be a problem cause the phone is "new".  Fix it!!!  Fitbit will lose another customer to apple watch at this rate.

[Tina789]

Hello,

I am having this issue for the past months but as of 3 days ago it will just not synchronize. I have done ALL the steps a few times even with a FitBit agent. It is very annoying as I would expect my device to be able to function with one of the latest phones. Until you manage to fix this then I am sorry to say this but my FitBit is of no use 😞

[bettstepstomusi]

Also having problem with fitbit not synching to computer either.  Keeps saying something about Fitbit Connect getting in the way.  I don't have fitbit connect.  I know my Surge is an older model, but it's about tot be the LAST fitbit I ever own.

[Libertyyyy]

Did you ever figure out how to do this? I’m having the same problem and it’s really annoying 

[SueHelenB]

Yes - I did all the usual tricks & it started working. I probably didn’t wait long enough & my self test was wasn’t adequate. Have someone send a msg for test.

Sent from my iPhone

[tryingtochange]

I closed blue tooth on my old iPhone and that seemed to do the trick

[L-Starr]

I have an iPhone X.  When I updated the software it stopped syncing with my Inspire HR.......  I have done everything but a forced quit.  How do you force quit the App?

[sjary]

You just open it and swipe up.

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Moderator edit: personal info removed

[shivadasi]

I tried for a couple of hours with no luck, while doing everything that made sense. After reading your post and doing the same it worked! Turning the wifi off was the key action!

[L-Starr]

Happy that worked for you.  My final fix required 2 different moves.  First tell Bluetooth to “forget this device”.  Then put the Fitbit on the charger and reset.  Then I paired them again and all was good.  Second (this May be an Apple update) I cannot sync on another device or I have to do step one again......

[SunsetRunner]

Why does this sync issue continue to happen all the time? It is so frustrating. 

[UGH2020]

This did not work for my iphone11

[MsFabsStill]

Listen, EVERYONE! I have purchased FOUR Fitbit's directly from the Fitbit website and ALL of them went out right after the warranty period! I will never spend another dime of my hard-earned money with them again. PLEASE SHARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT BUY A FITBIT!!!!!!!!!!!!!!!!!!!!!!!!!!!